See if this helps:

Try this Podcast:

Exploring the New Gestures and Changed Button Functions on the iPhone X 
<https://www.applevis.com/podcast/episodes/exploring-new-gestures-and-changed-button-functions-iphone-x>
 

It doesn’t matter whether you have one of the original iPhone X models, an XR 
or an XS/XS Max, the gestures which essentially replace pressing or double 
pressing the home button are all the same.

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of 
Fanus Buys
Sent: Thursday, May 2, 2019 8:46 AM
To: [email protected]
Subject: RE: Urgent help needed setting up an iPhone

Hello Malcolm
Thanks so much. I'll tell him what to do.
Regards
Fanus


-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of 
Malcolm Parfitt
Sent: Thursday, 02 May 2019 12:53
To: [email protected]
Subject: Re: Urgent help needed setting up an iPhone

Hello,


If your friend has access to a computer you could put the iPhone into recovery 
mode this will restore it to factory defaults.

Power the iPhone off.

Connect it to a computer.

Launch ITunes on the computer.

Now press and hold the power and home buttons on the iPhone and hold them until 
ITunes prompts you that it has defected an iPhone in recovery mode.

Follow the on-screen instructions and your iPhone should be in its default 
state.

Malcolm

Sent from my iPhone

> On 2 May 2019, at 11:27, Fanus Buys <[email protected]> wrote:
>
> Hello list
> I donated my 5S to a friend. I did a setup as new phone before sending 
> it to him and I selected not to use a passcode. Someone tried to 
> assist him to set up an apple account but in the process they 
> activated the passcode setting and typed a code. Then they got 
> confused and now the lady who assisted can not remember the passcode. 
> Is the applestore the only people who will be able to get the phone to 
> reset?
> Regards
> Fanus
>
>
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