Hi Jewel. When my Eye phone 6 was bighting the dust it made a high pitched wine 
sound and voice over wouldn't come on. That sounds like what is going on hear. 
Apart from getting a new phone might I sugest trying to plug the phone into 
your pc and see if that will bring back voice over. Apart from that you can try 
calling apple's phone number for accessibillidey witch is at least hear in 
Canada and the Us 877) 204-3930 hth. From Mich. 

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jewel
Sent: May 17, 2019 8:28 PM
To: [email protected]; nz_vi_iphone_users 
<[email protected]>
Subject: S O S in a big way

My iPhone 5s was going fine two  nights ago which is the only time when I use 
it, but last night, when I switched it on, I found that everything, and I do 
mean *everything had turned to custard and a very nasty custard at that!
I hope that I can explain what is happening, or, to be precise, what is * not 
happening.
I will start by saying that for the past couple of weeks, at random times, it 
has been asking me for my password, but when I do a single finger double tap on 
"not now"  it goes on with whatever I had it doing.  I have no security 
settings on the phone as there is no sensitive information like bank account 
numbers etc stored in it, so I was * surprised when I switched it on last 
night, and it
asked:  no! I will rephrase that:  it demanded that I enter my Apple id, 
password and email address. 
Reluctantly, I attempted to do all that which was demanded , but it wouldn't 
accept anything.
There is no voice:  I have pressed the up volume button until my finger has a 
blister on it and I have checked the mute button, but voice-over is not there, 
and in fact, with the exception of the book that I am reading over which I have 
very little control, nothing is working.  I can't even switch it off.  I 
thought that I had, eventually, done that by holding the power and home buttons 
down for several seconds at the same time, but when I release them, I get, not 
the normal screen locking click but a, slightly drawn out one  as though I had 
taken a photo.  When I checked the phone this morning, it was very hot, so, 
obviously, I had not succeeded in switching it off.
I haven't the smallest notion of just what has gone wrong.  Does my explanation 
give any clue as to what I can do to fix whatever has gone haywire.
I have not, recently, done an update and think, though won't bet the ranch on 
it, that the latest IOS update was 11. and a small handful of decimal placings.
I have just checked it and nothing has improved except that it is not as hot as 
it was, but none of us are after a time when we have turned our toes up/kicked 
the bucket  and the multitude of other euphamisms for crossing the rainbow 
bridge.

        Jewel
 

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