Thanks for the scoop but I get not recognized for severals products. Do you 
know why?

Lyne

> Le 26 août 2019 à 17:07, Merv Keck <blind5spar...@gmail.com> a écrit :
> 
> Hi,
> I keep my light on all the time. I do this because I have extreme light 
> sensitivity so my apartment is very dark as often as I am able to have it. 
> And I find that it performs better when I keep the light on. Battery usage is 
> not an issue for me because I keep it plugged in at home and I have several 
> battery packs with me when I am away at all times.
> I generally use this app daily and although I have noticed some degradation 
> over the past year I can honestly say that it is still my go to app for 
> product scans as well as short text.
> I used to have a Quest but it quit a year ago and I didn’t bother getting it 
> fixed because it was already giving me issues with quality before it quit.
> One thing I find that helps is if I have an issue while doing a product scan 
> or a short text is if it refuses to read I tap the pause button then the 
> resume button in the app. Then it seems to get new life and where it once was 
> not scanning it will quite often scan successfully or read the short text a 
> little better.
> Hope that helps.
> Merv
>  
>  
> From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of 
> Richard Turner
> Sent: Monday, August 26, 2019 4:46 PM
> To: viphone@googlegroups.com
> Subject: Re: product channel not working on Seeing AI
>  
> For what it is worth, try going into Menu, settings, and turning off the 
> manage lighting.
> I did that and the bar code response time is more like what it used to be.
> Perhaps the recent update changed something with how much light it needs.
> Or, the surfaces you are dealing with are more reflective, or something...
> Also, please go in and provide feedback so they know what is happening.
> It cannot be fixed if they do not know about it.
>  
> 
> Richard
>  
> Always look out for #1, and be careful not to step in #2. 
>  
> 
> 
> On Aug 26, 2019, at 1:22 PM, Robin Frost <robin...@gmail.com> wrote:
> 
> 
> Hi,
> Yes I am having similar issues of late and I’m also finding the short text 
> channel to be less responsive than it once was. Pity as it was a very useful 
> app at the start for me.
> And yes I have reported my experiences to Microsoft via social media and 
> other channels as well.
> Take good care.
> Robin
>  
> From: Dan
> Sent: Monday, August 26, 2019 3:24 PM
> To: viphone@googlegroups.com
> Subject: product channel not working on Seeing AI
>  
> Is anyone else having trouble getting the product channel to actually 
> recognize a barcode and complete the process?  I can find the barcode and the 
> app beeps very fast but never accepts the barcode and identifies the item.
> 
>  
> 
> Thanks.
> 
>  
> 
>  
> 
> -- 
> Dan Beaver (KA4DAN)
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