If you get Not Recognized, that usually means either the product is not in the database, or you didn't get the entire bar code. I've had products that it did not recognize, I tried again, and it was recognized. Again, when these kinds of things happen, perhaps submitting feedback through the app would be helpful. Especially if it is a common product. I just used the app for almost an hour with a client using an iPhone 7, and it was quite responsive and even identified a product that surprised me as the store has discontinued it.
Richard Always look out for #1, and be careful not to step in #2. On Aug 26, 2019, at 3:18 PM, [email protected] <[email protected]> wrote: Thanks for the scoop but I get not recognized for severals products. Do you know why? Lyne Le 26 août 2019 à 17:07, Merv Keck <[email protected]<mailto:[email protected]>> a écrit : Hi, I keep my light on all the time. I do this because I have extreme light sensitivity so my apartment is very dark as often as I am able to have it. And I find that it performs better when I keep the light on. Battery usage is not an issue for me because I keep it plugged in at home and I have several battery packs with me when I am away at all times. I generally use this app daily and although I have noticed some degradation over the past year I can honestly say that it is still my go to app for product scans as well as short text. I used to have a Quest but it quit a year ago and I didn’t bother getting it fixed because it was already giving me issues with quality before it quit. One thing I find that helps is if I have an issue while doing a product scan or a short text is if it refuses to read I tap the pause button then the resume button in the app. Then it seems to get new life and where it once was not scanning it will quite often scan successfully or read the short text a little better. Hope that helps. Merv From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of Richard Turner Sent: Monday, August 26, 2019 4:46 PM To: [email protected]<mailto:[email protected]> Subject: Re: product channel not working on Seeing AI For what it is worth, try going into Menu, settings, and turning off the manage lighting. I did that and the bar code response time is more like what it used to be. Perhaps the recent update changed something with how much light it needs. Or, the surfaces you are dealing with are more reflective, or something... Also, please go in and provide feedback so they know what is happening. It cannot be fixed if they do not know about it. Richard Always look out for #1, and be careful not to step in #2. On Aug 26, 2019, at 1:22 PM, Robin Frost <[email protected]<mailto:[email protected]>> wrote: Hi, Yes I am having similar issues of late and I’m also finding the short text channel to be less responsive than it once was. Pity as it was a very useful app at the start for me. And yes I have reported my experiences to Microsoft via social media and other channels as well. Take good care. Robin From: Dan Sent: Monday, August 26, 2019 3:24 PM To: [email protected]<mailto:[email protected]> Subject: product channel not working on Seeing AI Is anyone else having trouble getting the product channel to actually recognize a barcode and complete the process? 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