Shirley, that leads me to believe that xfinity/comcast chooses to play the spanish language track in place of the audio description. I'm sure where I live in Oregon there are more Spanish speaking people than blind; but not sure about Nashville. O well.
Richard Always look out for #1, and be careful not to step in #2. On Sep 18, 2019, at 4:52 PM, Shirley Baker <[email protected]> wrote: When I tried to listen to it with the description, it played it in Spanish, so I ended up just listening to it on my regular TV without any description. Sent from my iPhone On Sep 18, 2019, at 5:44 PM, Larry Lumpkin <[email protected]<mailto:[email protected]>> wrote: Here’s what I got from PBS. It sounds they are still using that accessible dvd menu they were touting a few years ago. I didn’t know what “setup” referred to. From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> Sent: Wednesday, September 18, 2019 4:15 PM To: [email protected]<mailto:[email protected]> Subject: Inquiry <~WRD000.jpg> Dear Larry, Thank you for contacting Customer Support at shop.PBS.org<https://nam03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshop.PBS.org&data=02%7C01%7C%7C5b5607189a434978056008d73c934dea%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637044475667376602&sdata=SITKLAKUd%2BgvR9TvcIu5mp6xUzEgobeVWPN6OPmPcZg%3D&reserved=0>. In regards to request number 25575929: Customer service has learned the Ken Burns: Country Music DVD Item# CMSC654, does have Descriptive Video. The Descriptive Video can be turned on by using the setup menu or by using the remote control AUDIO BUTTON by keep pressing until you get to audio channel (4) and the video will play with the descriptive video. We apologize for any inconvenience and thank you for supporting PBS. 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