Hi Richard, thanks for your suggestions.  when we are allowed out I am going to 
change my broadband provider so will see how that goes.  I just hope my phone 
doesn’t mind not being backed up in the menatime.  sometimes it will start 
doing it but doesn’t get past 15 per cent.  Janet

From: Richard Turner 
Sent: Thursday, April 16, 2020 1:35 PM
To: [email protected] 
Subject: Re: backing up my iPhone

I do not know that you are missing anything. 
Either your WiFi router is not maintaining a solid WiFi connection; your iPhone 
WiFi antenna is bad; or your internet provider is having issues.
So, you could either call your internet provider and get them to run their 
diagnostics; call Apple Accessibility and have them run their diagnostics, or 
buy a new router and see if that fixes things.



Richard




(Sent from my iPhone SE)

C





  On Apr 16, 2020, at 5:11 AM, Janet Bell <[email protected]> wrote:


   
  I have been trying to back up my iPhone lately, it keeps telling me that the 
last back up was unsuccessful due to loss of internet connection.  I have 
locked the phone checked the wifi is on and left it for over an hour but still 
no joy.  it hasn’t been backed up for about three weeks and the storage space 
is there.  am I missing something? Janet
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