I assume you have your phone set for Wi-Fi calling. That helped me a lot, when 
I had Consumer Cellular and had a similar problem. 

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of 
Terri Stimmel
Sent: Monday, October 26, 2020 3:33 PM
To: [email protected]
Subject: Wondering, is this problem my phone, or my provider

Hello everyone,


I have a rather anoying problem that happens pretty regularly. I would really 
appreciate some opinions on it, if at all possible.


First of all, my service is with T-Mobile. I have had service with them 
for about 3 years now. I like them pretty well. Although, I do wish my 
bill were a bit cheaper. But for everything that I have, including an 
Apple 5 series watch, I really can't complain.


However, my very anoying problem is this.

I live in a townhouse. So our 2 bedrooms are upstairs. Sometimes when up 
here, I miss calls. I miss them completely. They don't register on my 
phone, or my watch. I don't know that I've even missed a call, unless 
all of a sudden I realize I have a voicemail.


Now, downstairs, in our living room where the router is, we have a 
T-Mobile tower. Maybe that's not the proper name for it. I got it when I 
first got T-Mobile, because in that apartment I had absolutely no signal 
at all. This tower is newer. They just recently replaced it a few months 
back, because the one I had just died one day.


If for some reason I am not connected up to the tower, downstairs I have 
2 bars of cell signal. When connected, which is the majority of the 
time, I have 4 bars. Also, when connected and upstairs, I have 3, to 4 
bars. With my wireless internet, I have 2, to 3 bars. I don't know if 
that matters or not. But I thought I would add this anyway.


I currently have the iPhone XR.

So why is this happening?

Is my signal somehow not good enough?

And is this my iPhone, or the tower?

Or may I not ever really know where the problem lies?


I can't stand having this problem. But I don't know if there's anything 
I can do about it. I spend a lot of time upstairs, because the computer 
room is up here. I don't have an option to move things around. 
Otherwise, we would have wired connections up here.


Any help or suggestions is much appreciated.


Thank you,


Terri

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