Shane, Are document scans ever deleted from your system to protect user’s privacy? Randomly collected scans of documents like mail, financial statements, employer communications and similar material may not be linked with a user’s personal details but the end user is identifiable in the documents. These electronic records could be subject to subpoena and expose blind people to the legal discovery process just for needing to read material. One way to limit exposure to this problem would be to delete these kinds of records regularly, such as every 30 or 60 days so third parties would not be able to access them.
The difference between your service and Seeing AI from Microsoft is that all data stays on the phone with Seeing AI and it is purged when the app is closed. The problem with blindness related interactive or cloud based services is the issue of data collection policies that fail to understand that the blind community is relatively small. People can be easily identified based on contextual information, even though it is stripped of metadata like names and e-mail addresses. Kelly On 12/24/20, Shane Lowe <sh...@mediate.tech> wrote: > Cara, > Thanks so much for your patients. > I confirmed directly from the Co-founder of Mediate that we only store > randomized usage data to determine the quality of our AI technology. > None of this is linked with any user's personal details. > Furthermore, we do not share any of our user's information with third > parties. Please let me know if there's anything else I can do for you, > and happy holidays! :) > > On 12/23/20, Cara Quinn <caraqu...@caraquinn.com> wrote: >> Hi Shane, >> >> Fair enough. :) thanks very much for your response and for checking into >> that. I really appreciate it. >> >> When LookTel was considering using google Analytics to help enhance >> customer >> experience, we ended up deciding against it because even though the >> provided >> data was supposed to be anonymized, it still gave us the customer's city, >> so >> we opted not to use analytics of any kind. >> >> Since the blind and visually impaired population is so small, relatively, >> even having the city of a customer is often-times enough to identify that >> person. >> >> So this is part of the reason for my questions. >> >> Thanks so much Shane, and will look forward to what you find out. >> >> cheers and happy holidays! >> >> Cara >> >> >> >>> On Dec 23, 2020, at 8:13 AM, Shane Lowe <sh...@mediate.tech> wrote: >>> >>> Cara, >>> Thanks so much for reaching out with your suggestions and concerns. >>> I have noted down your suggestion about Supersense's speech rate, >>> which is particularly timely since I was discussing this with our >>> developers last week! :) >>> >>> I believe I have the answers to both of your privacy questions, but I >>> have a call with our co-founder tomorrow morning, during which I will >>> cover them in detail so that I can make sure I am providing you the >>> most accurate info. Stay tuned! >>> >>> >>> On 12/22/20, Cara Quinn <caraqu...@caraquinn.com> wrote: >>>> This one is mostly for Shane but I am posting here as others may wish >>>> to >>>> know some of my privacy questions (further down this note) as well. >>>> >>>> Shane, first off, thank you for all your work on Super sense. I’m very >>>> impressed with a couple of features in particular in the app. >>>> >>>> I’ll get to my questions on privacy below but first, I noticed that I >>>> needed >>>> to manually adjust the speech rate. It is actually possible to have >>>> each >>>> AVSpeechUtterance have its prefersAssistiveTechnologySettings property >>>> set >>>> to true so that it will use VoiceOver’s speech settings. This way it >>>> would >>>> be possible for folks not to need to set this. This might be a >>>> consideration >>>> to have as a setting that people may change if they like. Just a >>>> thought >>>> and >>>> hope it helps. >>>> >>>> OK so now on to my issue and questions; >>>> >>>> I seem not to be able to activate the Restore Purchase button. >>>> Honestly, >>>> I’ve forgotten if I purchased a subscription and wanted to check. :) >>>> The >>>> button just does not seem to want to activate though so I’m wondering >>>> if >>>> this may be an issue with the app’s UI with VO? >>>> >>>> This takes me to my privacy questions; >>>> >>>> Since I am considering the lifetime subscription, I was reading over >>>> the >>>> privacy policy and Terms of Service and noticed a couple of things that >>>> I >>>> have questions on. >>>> >>>> I’ll post the two relevant sections here, followed by my questions: >>>> >>>> 1 Information Collection and Use >>>> For a better experience, while using our Service, we may require you to >>>> provide us with certain personally identifiable information, including >>>> but >>>> not limited to email addresses, in addition to text data and image >>>> data. >>>> The >>>> personally identifiable information that we request will be retained >>>> by >>>> us >>>> and used as described in this privacy policy. The anonymized data that >>>> is >>>> collected throughout the application may be used in collaboration with >>>> universities for academic purposes to assist our customer community. >>>> The app does use third party services that may collect information used >>>> to >>>> identify you. >>>> Link to privacy policy of third party service providers used by the app >>>> - Google Play Services >>>> - Firebase Analytics >>>> - Crashlytics >>>> Log Data >>>> >>>> 2 Service Providers >>>> We may employ third-party companies and individuals due to the >>>> following >>>> reasons: >>>> - To facilitate our Service; >>>> - To provide the Service on our behalf; >>>> - To perform Service-related services; or >>>> - To assist us in analyzing how our Service is used. >>>> We want to inform users of this Service that these third parties have >>>> access >>>> to your Personal Information. The reason is to perform the tasks >>>> assigned >>>> to >>>> them on our behalf. However, they are obligated not to disclose or use >>>> the >>>> information for any other purpose. >>>> >>>> So in section 1 above, you mention that text and image data may be >>>> collected. Does this mean that people should not use this app for >>>> reading >>>> credit card numbers and sensitive personal information? >>>> >>>> In section 2, similarly to section 1, you mention that third parties or >>>> individuals also may have access to personally identifiable >>>> information. >>>> Will folks be alerted to this personaly identifiable data being shared >>>> and >>>> have the chance to get more information on each instance or opt out? >>>> >>>> Thanks so much Shane and I’m very interested in your responses to these >>>> questions as I am really looking forward to using this app with the >>>> lifetime >>>> subscription with privacy and such preserved. >>>> >>>> Thanks a bunch and please let me wish you and yours a lovely and safe >>>> holiday season and great new year! >>>> >>>> Cheers! >>>> >>>> Cara >>>> >>>> -- >>>> The following information is important for all members of the V iPhone >>>> list. >>>> >>>> If you have any questions or concerns about the running of this list, >>>> or >>>> if >>>> you feel that a member's post is inappropriate, please contact the >>>> owners >>>> or >>>> moderators directly rather than posting on the list itself. >>>> >>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>>> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >>>> caraqu...@caraquinn.com >>>> >>>> The archives for this list can be searched at: >>>> http://www.mail-archive.com/viphone@googlegroups.com/ >>>> --- >>>> You received this message because you are subscribed to the Google >>>> Groups >>>> "VIPhone" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an >>>> email to viphone+unsubscr...@googlegroups.com. >>>> To view this discussion on the web visit >>>> https://groups.google.com/d/msgid/viphone/1C1A8DA5-A8E2-4BAC-B30A-60DA41E28338%40caraquinn.com. >>>> >>> >>> >>> -- >>> Shane Lowe. >>> Community Manager @ Mediate >>> Mobile (call or text): +1 502-435-2671 >>> Learn more at http://supersense.app >>> >>> -- >>> The following information is important for all members of the V iPhone >>> list. >>> >>> If you have any questions or concerns about the running of this list, or >>> if you feel that a member's post is inappropriate, please contact the >>> owners or moderators directly rather than posting on the list itself. >>> >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >>> caraqu...@caraquinn.com >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/viphone@googlegroups.com/ >>> --- >>> You received this message because you are subscribed to the Google >>> Groups >>> "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an >>> email to viphone+unsubscr...@googlegroups.com. >>> To view this discussion on the web visit >>> https://groups.google.com/d/msgid/viphone/CABbrTbiL0CFfwOk5Ek3W_GWMdUtssc%3DrfvbhzG2peAYzvtj%2B1A%40mail.gmail.com. >> >> -- >> The following information is important for all members of the V iPhone >> list. >> >> If you have any questions or concerns about the running of this list, or >> if >> you feel that a member's post is inappropriate, please contact the owners >> or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at >> caraqu...@caraquinn.com >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/viphone@googlegroups.com/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to viphone+unsubscr...@googlegroups.com. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/viphone/90CECEBA-A510-4CE0-B93B-6171C03E6B73%40caraquinn.com. >> > > > -- > Shane Lowe. > Community Manager @ Mediate > Mobile (call or text): +1 502-435-2671 > Learn more at http://supersense.app > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/CABbrTbgnPAdrGYF8N9D%2BPnuxDt12SjdDrFevk0wFMFRi25g1%2Bw%40mail.gmail.com. > -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/CAOQRLb8axp%3DA-O49ie4gsXGqAV7YpkWJtaGYGfCuaO1NcDGEqQ%40mail.gmail.com.
