I went to the contact page and used the link: Want to email our CEO, Patrick Spence, directly? Click here<mailto:[email protected]>
He forwarded my note to a support person. I was able to ask several follow-up questions by replying to that email. Sieghard has also had good results calling them. Call 800-680-2345<tel:+1-800-680-2345> HTH, Richard Ralph's Observation: It is a mistake to allow any mechanical object<>to realize that you are in a hurry. My web site, www.turner42.com<http://www.turner42.com> From: [email protected] <[email protected]> On Behalf Of Robin Frost Sent: Wednesday, February 3, 2021 8:36 AM To: [email protected] Subject: Re: Two questions relating to sonos Products Hi Richard sorry for the stray reply I didn't mean to send it privately. My apologies. did you initiate support through a web form or an email address? Interestingly you can actually duplicate favorites in My Sonos between stations that appear in Sonos Radio and Tune In I did that to compare to see if there was any difference and there is not. I've already written to TuneIn themselves but will contact Sonos as well. As I said i"m curious how you initiated your contact. I'm assuming everything starts with web forms these days. Robin On 2/3/2021 8:17 AM, Richard Turner wrote: I cannot help with the second question as I am quite new to Sonos. I noticed that the TuneIn issue is that Sonos is tied to the regular TuneIn not even the TuneIn pro app. I have TuneIn Pro from the days when they would let you record shows even without paying for premium. So, my long list of favorite stations are in TuneIn Pro. When I got the Sonos speakers, none of those favorites were there. I downloaded the regular TuneIn, added a few favorites, and wala, they showed up on Sonos. And yes, it seems that Sonos Radio either overlaps with TuneIn, or actually moves them from TuneIn into the Sonos favorites. I do not have TuneIn Premium, but if I were you I would use airplay to send TuneIn to the speakers to avoid the ads. Or, if you didn't, ask Sonos what is going on. I found after writing the executive, who forwarded my question to someone in support, they were quite fast in replying to my questions when I just replied to the support email. Richard "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy On Feb 3, 2021, at 3:45 AM, Robin Frost <[email protected]><mailto:[email protected]> wrote: Hi, I hope this finds all happy and well. My first question has to do with listening to radio stations via Sonos. I’m curious why it is that when searching for a station many often have entries appearing under “SonosRadio” as well as “TuneIn.” There doesn’t seem to be any advantage of picking one over the other though for a while it seemed that picking the Sonos Radio entry got you fewer ads before a Tune In stream started though this is now not the case. On a related note I do subscribe to Tune In Premium which seems to suppress ads when listening via their app on my iDevice but there doesn’t seem to be a way to sign into one’s Tune In premium account via Sonos. Strangely when summoning Tune In stations via an Apple HomePod Mini I haven’t had any ads before a stream starts yet and I haven’t a clue why. Secondly I know that some on this list participate in sonos beta testing and some have been long time users and are much more knowledgeable than I myself am thus I pose this question. In the good old days Sonos used to have a support feed on Twitter through which you could find instant help almost any time of the day. Through that you could run a diagnostic check provide the number generated and some kind soul would quickly comb through the resulting log file and help you get to the root of the issue. Now that this is no longer available you’re left to call their support line or use the forums. All that having been said I’m wondering if there is a means by which users could run a diagnostic and access the resulting information for instance if having drop-outs to discern which speaker is the one having connectivity issues? If such means currently do not exist perhaps those who participate in betas or have more contacts at Sonos could join in requesting such if they too feel it’d be a valuable resource for users to be able to access even if only an abbreviated log file just highlighting the component having issues.. I did email the CEO’s email address for whatever that is or isn’t worth with my thoughts. Take good care. Robin -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]<mailto:[email protected]>. 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