Hi Mickey,

 

I was able to duplicate your issue on my iPhone 13 Mini running iOS 15.1 with 
Apple Music.

 

The Voiceover volume increased significantly when playing a music selection 
from my connected Bluetooth speaker regardless of whether the audio destination 
was set to Default audio or External audio. I have my Accessibility shortcut 
found under Settings, Accessibility, Accessibility shortcut set to Voiceover so 
I can toggle Voiceover on and off by pressing the side power button 3 times. 
You would press the Home button on an iPhone SE 3 times to do this.

 

When I duplicated your issue and the Voiceover volume increased significantly 
while playing a song in Apple Music, I turned Voiceover off and back on by 
pressing the power button 3 times in succession. This seemed to correct the 
issue. After doing this, the audio destination seemed to change to External as 
opposed to Default audio which in my case kept the Voiceover volume at its 
correct position. When I used the rotor to change the audio destination to 
Default and started playing another song, the problem did recur. Turning 
Voiceover off and on again corrected it, however.

 

I hope trying the above helps with your issue.

 

Alan Lemly

 

From: [email protected] <[email protected]> On Behalf Of Mickey 
Quenzer
Sent: Tuesday, November 9, 2021 2:28 AM
To: [email protected]
Subject: Re: Voiceover problem while using Bluetooth speakers

 

Hello Alen
:

When playing a Talking Book, My audio destination is set to  default.

 

I have installed iOS beta 15.2.

The problem still exists.

Also, You can use Apple Music to duplicate the  problem. You must be playing 
the audio to create the audio problem.

I am not changing the volume, the side button will increase and decrease the 
Bluetooth speaker.

The audio destination is default. 

vOiceover speech is coming out of the iPhone. I tried using screen recording to 
record the session, but it is recording the audio that comes over the bluetooth 
speaker.

Changing vOiceover router items doesn’t effect the  problem.

 

If you stop the audio you are playing with the  Bluetooth speaker, the audio  
problem stops and vOiceover speech when you are flicking around is normal.

 Start playing the audio again and the problem while flicking comes back.

*******  MQ *******

 





On Nov 5, 2021, at 10:48 AM, Alan Lemly <[email protected] 
<mailto:[email protected]> > wrote:



Mickey,

 

I’m unable to duplicate your issue. I’m running iOS 15.1 on an iPhone 13 Mini 
and have a couple of Bluetooth speakers available to my iPhone. I have some 
follow-up questions/comments:

 

1.      When you’re playing a BARD Mobile item and adjust the volume, are you 
using the volume buttons on your iDevice as opposed to the speaker itself? Your 
original post wasn’t clear and I’m assuming you meant the iDevice’s volume 
buttons.
2.      Is Voiceover coming through your connected Bluetooth speaker? When I 
was unable to duplicate your issue, Voiceover was coming through the speaker 
which is my preference.
3.      What is the setting of Audio destination in your rotor when you’re 
experiencing this issue? I believe mine was set to Default audio but I had an 
External audio choice as well. Does the issue continue if you cycle between 
audio destination settings?
4.      Do you have Audio ducking turned on or off when experiencing the issue 
and have you tried toggling it to the other option to see if it makes a 
difference.?
5.      With your Bluetooth speaker connected, what is its device type setting? 
In Settings, Bluetooth, place focus on the speaker name and single finger swipe 
down to More info and double tap. A screen opens where you can double tap on 
Device type and select between Car stereo, Headphone, Hearing aid, Speaker, and 
Other. Neither of my Bluetooth speakers had anything selected on this screen 
and I still was unable to duplicate your issue when I marked my device type as 
a speaker. I did notice that the Voiceover clicks when swiping on the screen 
seemed much louder after selecting Speaker here but Voiceover volume for 
everything else was unchanged.

 

Post back after answering the above questions or trying any of the above items 
to let us know if any difference occurred. If nothing changes, I’d contact 
Apple Accessibility as has been suggested.

 

Alan Lemly

From: [email protected] <mailto:[email protected]>  
<[email protected] <mailto:[email protected]> > On Behalf Of 
Mickey Quenzer
Sent: Friday, November 5, 2021 7:39 AM
To: Abridged Recipients <[email protected] 
<mailto:[email protected]> >
Subject: Re: Voiceover problem while using Bluetooth speakers

 

Hello All:

My ability to play through Bluetooth speakers is still acting the same as it 
did with previous iOS versions. I am now on iOS 15.1 with exactly the same 
problem. However I did figure out that you can create the problem not only with 
bard but with the regular music app also just follow the instructions above an 
open music instead of barred.

I’m hoping to find the case ID and report this to Apple today.

 

 

*******  MQ *******

 






On Apr 27, 2021, at 5:34 PM, Mickey Quenzer <[email protected] 
<mailto:[email protected]> > wrote:

 

 

Steps to reproduce the problem

Add a speaker to Bluetooth settings.

Go into bard and start playing a book

Use the volume up and down button to set the volume of the speaker you’re 
playing through.

While in bard just use voiceover normally.

You’ll find that there are two volumes with voiceover. One of them is the 
volume that you set in the rotor and the other one is actually unknown to me at 
this point that one is very loud and uncontrollable.

 

Questions:

One which volume setting is that voice coming from? To how do you control that 
volume?

Notes

If you want to change set your system up to be normal again just disconnect the 
Bluetooth 

 

 

 

******* MQ *******

*******270-776-9871 *******

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