Great!

 

I’m glad it ended up being that simple.

 

 

 

 

 

Richard

“One can’t be angry when one looks at a penguin.” ~ John Ruskin

 

My web site;  <https://www.turner42.com/> https://www.turner42.com/

 

From: [email protected] <[email protected]> On Behalf Of Louise 
Peyton
Sent: Saturday, January 15, 2022 9:37 AM
To: [email protected]
Subject: RE: Iphone connection help, please

 

Hi, Richard:

I tried again your directions and the speaker worked.  Now all I have to do is 
turn up the volume with the side volume button.  Woohoo!  Have a good day.

Louise

 

From: [email protected] <mailto:[email protected]>  
<[email protected] <mailto:[email protected]> > On Behalf Of 
[email protected] <mailto:[email protected]> 
Sent: Saturday, January 15, 2022 11:55 AM
To: [email protected] <mailto:[email protected]> 
Subject: RE: Iphone connection help, please

 

Louise,

Have you gone into Settings, Accessibility, VoiceOver, Audio, Auto Select 
Speaker in call and made sure it is on?

 

That should make the call switch to speaker when you move it away from your 
head, or if you answered the phone while it was away from your head, if you 
just cover the upper portion of the screen with your hand and pull it away 
again, it should flip to speaker.

 

If that setting is on and it is not changing to speaker where the volume will 
be far better, then there is possibly a problem with the proximity sensor that 
is by the front facing camera.

 

 

 

 

 

Richard

“One can’t be angry when one looks at a penguin.” ~ John Ruskin

 

My web site;  
<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.turner42.com%2F&data=04%7C01%7C%7C7433f3038e7b4e232e9508d9d847d333%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637778625278066421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=HZyxKHhyTPrPTsi3tRH5iote4c1vEKMNURq1YL7ju9k%3D&reserved=0>
 https://www.turner42.com/

 

From: [email protected] <mailto:[email protected]>  
<[email protected] <mailto:[email protected]> > On Behalf Of 
Louise Peyton
Sent: Saturday, January 15, 2022 8:28 AM
To: [email protected] <mailto:[email protected]> 
Subject: RE: Iphone connection help, please

 

No, it’s still very low whether near or away from my ear.

 

From: [email protected] <mailto:[email protected]>  
<[email protected] <mailto:[email protected]> > On Behalf Of 
[email protected] <mailto:[email protected]> 
Sent: Saturday, January 15, 2022 11:27 AM
To: [email protected] <mailto:[email protected]> 
Subject: RE: Iphone connection help, please

 

When you have the phone next to your ear and move it away does the volume 
change?  

 

 

 

 

 

Richard

“One can’t be angry when one looks at a penguin.” ~ John Ruskin

 

My web site;  
<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.turner42.com%2F&data=04%7C01%7C%7C7433f3038e7b4e232e9508d9d847d333%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637778625278066421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=HZyxKHhyTPrPTsi3tRH5iote4c1vEKMNURq1YL7ju9k%3D&reserved=0>
 https://www.turner42.com/

 

From: [email protected] <mailto:[email protected]>  
<[email protected] <mailto:[email protected]> > On Behalf Of 
Louise Peyton
Sent: Saturday, January 15, 2022 8:22 AM
To: [email protected] <mailto:[email protected]> 
Subject: RE: Iphone connection help, please

 

Hi, Dave:

This happens when I’m listening to the speaker.

 

 

From: [email protected] <mailto:[email protected]>  
<[email protected] <mailto:[email protected]> > On Behalf Of Dave 
Clement
Sent: Saturday, January 15, 2022 11:20 AM
To: [email protected] <mailto:[email protected]> 
Subject: Re: Iphone connection help, please

 

Hi, 

 

Is this happening when you use ear buds or headphones or does it only happen 
when you listen to the speakers of the phone? 

 

Dave Clement

Winnipeg MB

 


On Jan 15, 2022, at 9:35 AM, Louise Peyton <[email protected] 
<mailto:[email protected]> > wrote:

 

Hello:

Thanks for trying to help.  I was on the phone with Apple care support and 
everything was at maximum volume and still had trouble hearing.  

Louise

 

From: [email protected] <mailto:[email protected]>  
<[email protected] <mailto:[email protected]> > On Behalf Of Dave 
Clement
Sent: Friday, January 14, 2022 7:25 PM
To: [email protected] <mailto:[email protected]> 
Subject: Re: Iphone connection help, please

 

Try this to see if it will help.

 

There are several different volume settings in an iphone. Not all are 
controlled by the volume setting in Voiceover. So, you may simply have a low 
volume for phone calls. 

 

The way to adjust this is to start a call with someone, have them stay on the 
line, and then use the volume up button to try to increase the volume of the 
phone call. Phone call volume is one of the several different volumes in the 
iphone not controlled by the volume setting on the rotor. 

 

I hope this helps. 

 

Dave Clement

Winnipeg MB 


On Jan 14, 2022, at 5:06 PM, Louise Peyton <[email protected] 
<mailto:[email protected]> > wrote:

 

Hello, list:

Ever since installing IOS 15 a few months ago, I have had trouble hearing 
people at the other end of the line when I call them.  My phone volume is at 
100%.  When I disconnect my call, no problem, it’s only heard to hear when I 
call someone.  I called Apple Care tech support today and they told me it may 
be a software issue and that I may need to reset my factory settings which 
means I’d lose my contacts.  I have an Iphone se 2020.  Any ideas why I’m 
having trouble hearing others when I call them using ios 15?  Please help.  
Thanks in advance.

Louise

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