Asking this list for help as a last resort. This is long, so I ask for patience.
Until September 16, I could access my Comcast email on my iPhone 13 Pro without difficulty. When I obtained my iPhone 14 Pro, I initially transferred from my iPhone 13 Pro to the new phone but noted I could no longer access my Xfinity email from either phone. I have done the following. 1. I contacted Apple. 2. We did diagnostic tests, wiped the phone clean, and set it up again, all to no avail. 3. I also noted that I could no longer get my mail using Outlook 365, although I had not made any changes. 4. I contacted Xfinity, spent 2 hours waiting and another 2 hours on the phone with them. We verified that I could sign into the Xfinity website, but could not read my email messages. 5. I was told to, and did contact the accessibility department at Xfinity, even though I knew this was not an accessibility issue. 6. Accessibility at Xfinity verified that I needed to use Outlook or my phone to access my email. 7. I called Xfinity again and spent the next 3 hours bouncing from one person to the next. One person did not know what the word "blind" meant and decided I needed to go to accessibility again after I defined it for him. 8. I have don the following to try and fix the problem: re-set my iPhone to factory defaults, Reset network settings 3 times, deleted and re-enabled my account at least 5 times. Changed my password at the suggestion of one Xfinity representative. 9. I continue to get the error message when creating my account using the native mail app on my iPhone. "No password provided for Comcast. Please go to settings, mail, and create a password." When I do that, my password is there. 10. Xfinity tells me to contact Apple again. Any suggestions greatly appreciated. Amy -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/060101d8d039%2404080f60%240c182e20%24%40comcast.net.
