Hi Amy,
I am afraid that I can’t be of much help, but if misery loves company, my sister is having the exact same problem. She can not set up her comcast account on her iPhone or Outlook. She gets a message about not having a password for the incoming server. I have actually tried to set up her account on my iPhone 13 mini and my Outlook, and I get the same message. One quick question, in item 9 on your list is that referring to the setting on the iPhone or on the Xfinity site? Yesterday, I had one idea, but it may not be right. I was thinking that maybe for Xfinity there is one password for the site, and one password for the setting up of email. I am wondering if for you and my sister if a password has gotten lost. That is just a shot in the dark. Also, this morning I was looking at the email help on Xfinity, and it kept talking about linking accounts. I couldn’t understand what they were talking about exactly, but they kept mentioning setting email up on iPhones and Outlook. Also, on the Xfinity site in email there are settings. One of the settings is this: Ask for mailto link registration With a link below it that says “register now.” I can’t find an explanation for that, so I don’t know if it is relevant to the situation or not. In my email the checkbox for that option is checked. I have recently set up my email on another device, and it worked. So whatever the issue you and my sister are having it is not affecting me. Sorry I can’t be of more help, but if I run across anything, I will let you know. Take care and stay safe! Debby From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Amy Ruell Sent: Saturday, September 24, 2022 1:14 PM To: viphone@googlegroups.com Subject: ping ping ball in a never ending maze Asking this list for help as a last resort. This is long, so I ask for patience. Until September 16, I could access my Comcast email on my iPhone 13 Pro without difficulty. When I obtained my iPhone 14 Pro, I initially transferred from my iPhone 13 Pro to the new phone but noted I could no longer access my Xfinity email from either phone. I have done the following. 1. I contacted Apple. 2. We did diagnostic tests, wiped the phone clean, and set it up again, all to no avail. 3. I also noted that I could no longer get my mail using Outlook 365, although I had not made any changes. 4. I contacted Xfinity, spent 2 hours waiting and another 2 hours on the phone with them. We verified that I could sign into the Xfinity website, but could not read my email messages. 5. I was told to, and did contact the accessibility department at Xfinity, even though I knew this was not an accessibility issue. 6. Accessibility at Xfinity verified that I needed to use Outlook or my phone to access my email. 7. I called Xfinity again and spent the next 3 hours bouncing from one person to the next. One person did not know what the word “blind” meant and decided I needed to go to accessibility again after I defined it for him. 8. I have don the following to try and fix the problem: re-set my iPhone to factory defaults, Reset network settings 3 times, deleted and re-enabled my account at least 5 times. Changed my password at the suggestion of one Xfinity representative. 9. I continue to get the error message when creating my account using the native mail app on my iPhone. “No password provided for Comcast. Please go to settings, mail, and create a password.” When I do that, my password is there. 10. Xfinity tells me to contact Apple again. Any suggestions greatly appreciated. Amy -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu <mailto:mk...@ucla.edu> . Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com <mailto:viphone+unsubscr...@googlegroups.com> . To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/060101d8d039%2404080f60%240c182e20%24%40comcast.net <https://groups.google.com/d/msgid/viphone/060101d8d039%2404080f60%240c182e20%24%40comcast.net?utm_medium=email&utm_source=footer> . -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/01aa01d8d0e7%24bd171920%2437454b60%24%40comcast.net.
