It depends on how you have typing set up.  I have mine set to touch typing.  
This means when I find a letter or number, I lift my finger and the symbol is 
entered.  If you have typing set to standard, you have to double-tap the symbol.

I would make sure the phone is set to full screen.  This should eleviate your 
issue.


Sent from my iPhone Pro Max

> On Jun 10, 2023, at 12:43 PM, Carolyn Arnold <2carolynarn...@gmail.com> wrote:
> 
> You have to double tap on the numbers you hit for the extension you need.
> 
> -----Original Message-----
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> John J. Fioravanti, Jr.
> Sent: Saturday, June 10, 2023 10:37 AM
> To: viphone@googlegroups.com
> Subject: RE: Question about calls, when you can't get access to the keypad
> 
> Are you saying that just hitting the number once is not enough?
> 
> I don't think I've double tapped.
> 
> -----Original Message-----
> From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Ari 
> Moisio
> Sent: Saturday, June 10, 2023 10:29 AM
> To: viphone@googlegroups.com
> Subject: RE: Question about calls, when you can't get access to the keypad
> 
> Hello
> 
> Have you doubletapped after finding the number key?
> 
> 
> 
> --
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> 
> 
>  John J. Fioravanti, Jr. kirjoitti
>> Subject: RE: Question about calls, when you can't get access to the keypad
>> Date: Sat, 10 Jun 2023 17:26:10
>> From: "John J. Fioravanti, Jr." <fiore...@gmail.com>
>> To: viphone@googlegroups.com
>> 
>> Most of the time, when I make a call and am asked to push a number for an 
>> extension, the iPhone works fine; however, in a few instances, the caller 
>> requests me to push a number and I can't get to the keypad, it's not 
>> showing. If I go to the phone and get to the keypad and press a number, 
>> still nothing happens to complete the request  the caller is making?
>> 
>> Any help would be appreciated.
>> 
>> 
> 
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