Hi Malcolm,

Lucky you that you got to do it at 1 PM your time. Here on the West Coast in 
California, I had to get up at 5 AM that day. My experience was similar to 
yours, it took about a half hour or so, but I'm happy to report that I 
successfully completed it and I'm expecting delivery of my new iPhone 15 pro on 
the 22nd. From what I had heard, there were a lot of other people who had 
similar experiences as well, some experiences such lengthy delays that they are 
looking  at deliveries into October and some as late as November as a result. 
The joys of dealing with Apple. You think that they could've gotten this part 
right since this only happens once a year. 
Sent from my iPhone

> On Sep 18, 2023, at 7:48 AM, Malcolm Parfitt <[email protected]> wrote:
> 
> On Friday at 1 o’clock P.M here in the UK the Apple Store was supposed to 
> take pre orders for Apple products.
> 
> You could actually start the order process on Tuesday 12 September and this 
> was supposed to speed up the process on Friday 15Th.
> 
> Here in the UK the order process was not as smooth as I thought it would be.
> 
> After several attempts my order for an iPhone 15 Pro Max as an upgrade from 
> my current iPhone 12 Pro Max was complete.
> 
> At first it was unable to find the order I placed on 12Th then the trade in 
> system was not working.
> 
> It is complete now but it took a little over half an hour on Friday to 
> complete.
> 
> I’m posting this today as I had COVID on the weekend and have not done much 
> since.
> Malcolm Parfitt
> 
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