I think this is a bug that was addressed in 17.01 or possibly 17.02.
You may have to make sure both phones are up to at least release before this 
works correctly
Sent from my iPhone

> On Oct 22, 2023, at 17:07, joseph hudson <jhud7...@twc.com> wrote:
> 
> Hi Jim, I had somebody that recently occurred the same problem with an iPad. 
> And it stayed stuck in update mode. And she ended up googling around, and 
> found out that it was a known issue with Apple. But I don't know if she ended 
> up getting it set up or not. I just found out from sources that she did. She 
> ended up calling Apple and they helped her. I recommend you do the same if 
> you haven't already.
> 
>> On Oct 20, 2023, at 2:50 PM, Jenifer Barr <claudas...@gmail.com> wrote:
>> 
>> Hi all.
>> I'm trying to set up my new phone. I'm at the point where it says to bring 
>> the phones close together. They are... but my new phone isn't seeing the old 
>> one. Bluetooth is on. Any suggestions?
>> Thanks.
>> Jen.
>> Sent from my iPhone
>> 
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