My suggestion is meant to inspire somebody on the list who does have social media accounts. I used to, but like you, Richard, I don't now. I guess another avenue would be to try calling again during normal business hours when more staff is at work. Unfortunately, most of those who actually answer the phones are low-level employees, or just work in call centers scattered around the world. Maybe word of our dilemma will reach someone at SiriusXM who cares even a little bit.
> On Dec 17, 2023, at 8:11 PM, Richard Turner <richardr_tur...@comcast.net> > wrote: > > I don't have any social media accounts. > > > > > > Richard, USA > “Grandma always told us, “Be careful when you pray for patience. God stores > it on the other side of Hell and you will have to go through Hell to get it.” > -- Cedrick Bridgeforth > > My web site: https://www.turner42.com/ > > Microsoft Windows 11 Core Version 23H2 (OS Build 22631.2715), > JAWS version 2024.2310.70.400 > > > -----Original Message----- > From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Duane > Steele > Sent: Sunday, December 17, 2023 5:09 PM > To: viphone@googlegroups.com > Subject: Re: SiriusXm issue > > Hello Richard and all who subscribe to SiriusXM, > > i suspect that the only way to get SiriusXM to respond to our concerns about > accessibility in their current update is to launch a campaign on social media > where we explain to the general public what's missing from our experience > with their prodoct. I don't think they care one way or another if we who are > visually impaired can use their product or not. we're not a priority market > for SiriusXM. Fortunately, Todd Bruss is working on the StarplayrX APP, or, > so we've been hearing. There are ways to work around the new SiriusXm APP. I > have found it easier to navigate by going to the library tab where my > favorites are, or going to search and manually typing in a term or channel. > Perhaps this will help in the short term until we can get the attention of > SiriusXm's management. > > >> On Dec 17, 2023, at 6:58 PM, Richard Turner <richardr_tur...@comcast.net> >> wrote: >> >> I'm currently on hold with Sirius XM after trying to get one of their call >> center staff to understand that using VoiceOver has many buttons that are >> not speaking what they are. >> She clearly has no idea what a screen reader is and after 5 minutes of >> explaining myself I suggested I needed to talk with someone in >> Accessibility, if they have such a department, or a technician and then she >> put me on hold. >> After a few minutes of hold, she came back and claims that all the buttons >> labels were removed and the "team" is working on it. Supposedly, even >> sighted people cannot see the label... >> My wife is not home so I have no way to confirm that. She said I could go >> to Siriusxm.com and submit a feedback report. When I asked her to give me >> the web site for feedback, she said, and I quote, "in the Sirium XM app, you >> can see settings ..." and at that point I interrupted her to make it clear >> that one, I cannot see anything, and two, there is no settings button >> anywhere I can find. >> So she suggested I use Google to find their feedback page. >> >> What complete and total BS. >> >> >> >> >> Richard, USA >> “Grandma always told us, “Be careful when you pray for patience. God stores >> it on the other side of Hell and you will have to go through Hell to get it.” >> -- Cedrick Bridgeforth >> >> My web site: https://www.turner42.com/ >> >> Microsoft Windows 11 Core Version 23H2 (OS Build 22631.2715), JAWS >> version 2024.2310.70.400 >> >> >> -----Original Message----- >> From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of >> jimfettgat...@gmail.com >> Sent: Thursday, December 14, 2023 10:10 AM >> To: viphone@googlegroups.com >> Subject: RE: SiriusXm issue >> >> May I say that after many years of using StarPlayrX, I am also getting this >> login error. >> I hope it might be temporary, time will tell. >> Thanks. >> >> >> -----Original Message----- >> From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of >> Duane Steele >> Sent: Thursday, December 14, 2023 10:07 AM >> To: IPhone List <viphone@googlegroups.com> >> Subject: SiriusXm issue >> >> Hello Listers, >> >> Recently, there was discussion about the forthcoming "improved" SiriusXM APP >> due for release today. So far, there's been no change. However, I also use >> the simple StarplayrX APP, and, today, when opening the APP, I received an >> error message that because of so many incorrect logins, I've been blocked >> from the APP for 24 hours. I don't recall these "incorrect logins", and >> wonder if the APP may have been shut down temporarily, or permanently. Any >> thoughts from other users? >> >> >> +Peace & Blessings, >> Pastor Duane L. Steele >> Phone (276) 730-5194 >> >> -- >> The following information is important for all members of the V iPhone list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> mk...@ucla.edu. 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