Robin, I never thought of that. This was over two years ago. I left my
review in response to an update that broke my ability to accurately rate
a shopper. I just heard star, star, star, when I swiped in that area.
There was no indication when using VO of how many stars were being
selected. I mentioned that an inaccessible app might lead to a blind
person giving a shopper a bad rating when they didn't deserve one.
Perhaps this rationale could be used with the tip adjustment issue. I
always default to 15% because I need the shopper to carry the groceries
in and sit them down just inside my door. I usually bump it up or at
least tack on an extra $5 Not being able to adjust the tip could lead
to shoppers not wanting to shop for us or just quitting all together,
not that there's that many of us, but it's a thought.
Lisa Belville
[email protected]
On 7/14/2024 6:40 PM, [email protected] wrote:
Hi Lisa And All,
When I was chatting with an Instacart rep via the X platform that was
their last suggestion for reporting these things was via reviews in
the app store. But I am wondering what restrictions if any there are
for how often one can either leave an entirely new review or edit one
already made. I don’t feel entirely comfortable using that as a
vehicle for reporting such things but sadly it might be all that’s
left to us at this point. I’ll certainly give it a go without getting
my hopes up too high.
Take good care,
Robin
*From:*[email protected] <[email protected]> *On Behalf
Of *Lisa Belville
*Sent:* Sunday, July 14, 2024 7:31 PM
*To:* [email protected]
*Subject:* Re: Instacart update broke tip adjustment
The last time I had an issue with Instacart I left them a one star
rating in the app store and spelled out the accessibility issues in
detail. They got fixed in a subsequent update. This was in about 2022
or so.
Lisa
Lisa Belville
[email protected]
On 7/14/2024 5:52 PM, [email protected] wrote:
Hi,
I hate to carry 2 membership subscriptions but I might have to do
so at least until it’s time to renew Instacart and then it’ll be
hard to decide whether or not to keep it. I wish things weren’t so
difficult with them. Thanks for the tip about Shipt. If you
achieve any success reporting things to Instacart please tell us
all about it. So far, I’ve done email, phone, X platform and all
have yielded no good results sadly.
Take good care,
*From:* [email protected] <[email protected]>
<mailto:[email protected]> *On Behalf Of
*[email protected]
*Sent:* Sunday, July 14, 2024 5:10 PM
*To:* [email protected]
*Subject:* RE: Instacart update broke tip adjustment
Shipt is accessible. They even have an accessibility settings
section where you can request no photos.
*From:* [email protected] <[email protected]> *On
Behalf Of *[email protected]
*Sent:* Sunday, July 14, 2024 2:28 PM
*To:* [email protected]
*Subject:* RE: Instacart update broke tip adjustment
Hi Sarai and all,
Funny you say this about Shipt, I just got a one-month
subscription to try it out due to my absolute inability to
effectively communicate with Instacart regarding accessibility
related concerns.
I’m still wrestling with the inability to search for products
beyond those which Instacart recommends for replacement options.
Some have said they can find a search button with screen
recognition turned on but I cannot reproduce this at all running
iOS 17.5.1 and the latest version of the Instacart app which by me
is version 8.26.0 34014.
I’m sorry to hear yet another thing has broken. This is very
disheartening and since grocery procurement is such a vital pert
of life it saddens me that many of the consumer orgs don’t pay
more attention to such matters.
Take good care,
Robin
*From:* [email protected] <[email protected]> *On
Behalf Of *[email protected]
*Sent:* Sunday, July 14, 2024 2:15 PM
*To:* [email protected]
*Cc:* [email protected]
*Subject:* Instacart update broke tip adjustment
Looks like latest update of Instacart broke being able to adjust
tip with Voiceover.
Still cannot pick favorite delivery shopper. Ugg.
Might be ditching my Instacart subscription and sticking with Shipt.
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