To our listeners,
We know that too many of you have experienced significant problems with our new app which rolled out on May 7, and I want to begin by personally apologizing for disappointing you. There isn't an employee at Sonos who isn't pained by having let you down, and I assure you that fixing the app for all of our customers and partners has been, and continues to be, our number one priority. We developed the new app to create a better experience, with the ability to drive more innovation in the future, and with the knowledge that it would get better over time. However, since launch we have found a number of issues. Fixing these issues has delayed our prior plan to quickly incorporate missing features and functionality. Since May 7, we have released new software updates approximately every two weeks, each making significant and meaningful improvements, adding features and fixing bugs. Please see the release notes for Sonos software updates for detailed information on what has been released to date. https://support.sonos.com/en-us/article/release-notes-for-sonos-software-upd ates?utm_source=braze_consumer <https://support.sonos.com/en-us/article/release-notes-for-sonos-software-up dates?utm_source=braze_consumer&utm_medium=email&utm_campaign=son_bt_eng_em_ passport-blogpost-null-null&utm_term=2024-07-25&bid=65cdf2774c305e0001faeb4c &uid=129762069&sid=0032K00002VOmCAQA1&lid=ikboiyi2dbw9> &utm_medium=email&utm_campaign=son_bt_eng_em_passport-blogpost-null-null&utm _term=2024-07-25&bid=65cdf2774c305e0001faeb4c&uid=129762069&sid=0032K00002VO mCAQA1&lid=ikboiyi2dbw9 While these software updates have enabled the majority of our customers to have a robust experience using the Sonos app, there is more work to be done. We have prioritized the following improvements in our next phase of software updates: July and August: " Improving the stability when adding new products " Implementing Music Library configuration, browse, search, and play August and September: " Improving Volume responsiveness " User Interface improvements based on customer feedback " Improving overall system stability and error handling September: " Improving the reliability of Alarm consistency and reliability September and October: " Restoring edit mode for Playlists and the Queue " Improving functionality in settings We plan to continue releasing new software updates on a bi-weekly cadence. With each release, we will share detailed notes on what we've addressed and what we're working on next in our Community. We deeply appreciate your patience as we address these issues. We know we have work to do to earn back your trust and are working hard to do just that. I am always open to your feedback, you can find me via email at [email protected] <mailto:[email protected]> . Sincerely, Patrick Spence CEO C 2024 Sonos, Inc., 301 Coromar Dr, Goleta, CA 93117 Sonos, Inc. All rights reserved. Sonos and Sonos product names are trademarks or registered trademarks of Sonos, Inc. All other product names and services may be trademarks or servicemarks of their respective owners. Richard, USA "INTROVERTS UNITE ... SEPARATELY IN YOUR OWN HOMES" -- as seen on a T-shirt with a power fist raised My web site: https://www.turner42.com -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/002c01dadec1%24383c9600%24a8b5c200%24%40comcast.net.
