Re: Note from Sonos about their updates ...

[Mary Otten]

Talk about somebody that didn’t do any beta testing apparently. I’m sorry Sonos. I’m glad I never bought any of your stuff and never will, because you can’t be trusted. Surely they had to know with all the breakage in that app, but what they really needed to do was not release it until they cleaned it up. What a sorry company!  Sent from my iPhone On Jul 25, 2024, at 11:34 AM, 'Richard Turner' via VIPhone <viphone@googlegroups.com> wrote:  To our listeners,   We know that too many of you have experienced significant problems with our new app which rolled out on May 7, and I want to begin by personally apologizing for disappointing you. There isn't an employee at Sonos who isn't pained by having let you down, and I assure you that fixing the app for all of our customers and partners has been, and continues to be, our number one priority.   We developed the new app to create a better experience, with the ability to drive more innovation in the future, and with the knowledge that it would get better over time. However, since launch we have found a number of issues. Fixing these issues has delayed our prior plan to quickly incorporate missing features and functionality.   Since May 7, we have released new software updates approximately every two weeks, each making significant and meaningful improvements, adding features and fixing bugs. Please see the release notes for Sonos software updates for detailed information on what has been released to date. https://support.sonos.com/en-us/article/release-notes-for-sonos-software-updates?utm_source=braze_consumer&utm_medium=email&utm_campaign=son_bt_eng_em_passport-blogpost-null-null&utm_term=2024-07-25&bid=65cdf2774c305e0001faeb4c&uid=129762069&sid=0032K00002VOmCAQA1&lid=ikboiyi2dbw9   While these software updates have enabled the majority of our customers to have a robust experience using the Sonos app, there is more work to be done. We have prioritized the following improvements in our next phase of software updates:   July and August: "          Improving the stability when adding new products "          Implementing Music Library configuration, browse, search, and play August and September: "          Improving Volume responsiveness "          User Interface improvements based on customer feedback "          Improving overall system stability and error handling September: "          Improving the reliability of Alarm consistency and reliability September and October: "          Restoring edit mode for Playlists and the Queue "          Improving functionality in settings   We plan to continue releasing new software updates on a bi-weekly cadence. With each release, we will share detailed notes on what we've addressed and what we're working on next in our Community.   We deeply appreciate your patience as we address these issues. We know we have work to do to earn back your trust and are working hard to do just that. I am always open to your feedback, you can find me via email at c...@sonos.com .   Sincerely, Patrick Spence   CEO   © 2024 Sonos, Inc., 301 Coromar Dr, Goleta, CA 93117 Sonos, Inc. All rights reserved. Sonos and Sonos product names are trademarks or registered trademarks of Sonos, Inc. All other product names and services may be trademarks or servicemarks of their respective owners. Richard, USA "INTROVERTS UNITE ... SEPARATELY IN YOUR OWN HOMES" -- as seen on a T-shirt with a power fist raised   My web site: https://www.turner42.com   -- The following information is important for all members of the V iPhone list.   If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself.   Your V iPhone list moderator is Mark Taylor. 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