Hi. I asked this question in brief in an earlier message, but I'd like to be more thorough in this message. I've been using my new iPad 13 Pro for the past few days, and I'm having all sorts of fun with it. Some things still confuse me, and it's why I'm reaching out to the group. I called Apple Accessibility about this, and the woman that I got was doing her best to help, but she really didn't know much about the topic. All I want to do is select an email to read, and hit a key to get it to the message content. She kept talking about gestures, and I mentioned those things would be done on the screen. After a couple of times going through this, I finally asked her what key combination to press on the Magic keyboard. It was then she mentioned using the track pad, and I turned that off, because I was getting tired of hitting it, and I'd end up somewhere on another planet or something. To her credit, she really tried to help me, but she really didn't know enough to give me the information I needed. As a side note, let me tell you about what those you reach on help lines go through. I've done the job, and for the most part it was quite fun. Sadly, there's a great deal of information they have to weed through, and much of it is written down, and often it's not so obvious where to look. Consider what the person answering your call is going through. Remember they're on the jfront lines of things, and you may have tried several ways to do something, or perhaps are told something by another person something you know doesn't work. Needless to say, you may not be very happy. It's in this state you try to get help. Remember the person you get has no idea what's going to happen, and it can be pretty stressful. Just do your best to realize it's not the person's fault that you didn't get the best help, but I definitely know it's not the easiest thing to do. I very well remember the frustrated people calling me, and they said some not so pleasant things venting their frustration to me. I couldn't yell back at the person, I just had to take whatever they said, and try to calmly talk to them. Sadly, I had a time or two when I didn't do so well. My point is these people are people that have feelings, and sometimes call after call come from mad people, and it takes a lot of effort to stay calm. Don't get me wrong, I did have funny calls, and when I worked at IBM, I actually got a call from a supervisor of an employee. He informed me he had a blind worker, and that person needed this program called JAWS installed on his computer. Now, either the call was cold transferred to me, or some divine power led me to him. I wrote a very detailed explanation of how to install JAWS on the computer. That kind of call where no script is read, but simply what I know is very gratifying. It was also nice for some people who were pretty upset to tell me they understood I wasn't really the problem, and that person was just frustrated. With the development of screen sharing and many windows to keep track of, it makes this kind of job for those who use specialized tec hnology to do the job. I apologize for writing something so long, but I felt it important to give folks some insight in what the people on the other side of the phone go through. As I said, it usually was quite fun, and it was great to get that upset caller laughing. I've had this happen, and I'm sure many of you can relate, but I'm trying to do something that's not working on my computer. I call up the help desk, and tell them what's up. They tell me to try something I swore I did, but they say to give it another try. If a caller told me that, I'd say for them to just humor me and try one more time. How many times do they say "Wow! It actually worked. What did you do?" Truthfully, I did nothing, but I said something humorous like I did this voodoo dance, waving a chicken bone at their computer. A sense of humor really helps in a job like that, and honestly, most people are quite nice to get along with.
Again, I apologize for the long message, but I wanted to share what I know, and it may help you out next time you have to make that frustrating call. You can forget most of this note, but could someone please tell me the gesture on the keyboard for swiping and multi finger movements so I can get to that unknown zone on my screen to read the message? Thanks in advance. Actually, today is going well for me, and it's Friday, so I guess I'm having a good Friday. Couldn't resist. For those like me who see the value of what we believed happened on this day, do what the one who gave all for us did, and help someone out. Have a blessed day and don't work too hard. Kevin and Lily -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/d/msgid/viphone/CO6P220MB06976EE7F14C06839696A2CCC3BF2%40CO6P220MB0697.NAMP220.PROD.OUTLOOK.COM.
