Is there a place we can go to in order to write up a bug report in the
apple support web site? If no, it seems like its time that a request be
made to Apple for something to be done in this order. Most products
have a bug or problem or Question and answer page to help solve
problems. In my eye as a retired programmer, it's far to late to not
have something in order to report problems to them where it is more then
a person to person response, where problems are more then a word of
mouth to their technical people. That's how I see it, when there are
small problems that grow into larger problems and are set aside for
ever, or never solved.
Dave
On 4/18/2025 12:25 PM, 'Richard Turner' via VIPhone wrote:
As you may have already seen, I finally answered this from your
previous message after also spending time with an Apple advisor and
the answer is there is no command.
You have to reach over and touch the screen.
I did recommend he escalate the issue, as this should be possible; but
currently isn't.
HTH,
Richard, USA,
"When you come to the edge of all the light you know and are about to
step off into the darkness of the unknown, faith is knowing one of two
things will happen: there will be something solid to stand on or you
will be taught how to fly."
-- Barbara J. Winter.
My web site: https://www.turner42.com/ <https://www.turner42.com/>
*From:*[email protected] <[email protected]> *On Behalf
Of *Kevin Minor
*Sent:* Friday, April 18, 2025 9:14 AM
*To:* [email protected]
*Subject:* Is there a keyboard shortcut to switch between the left and
right side of the screen on an iPad 13 Pro with a magic keyboard?
Hi.
I asked this question in brief in an earlier message, but I’d like to
be more thorough in this message. I’ve been using my new iPad 13 Pro
for the past few days, and I’m having all sorts of fun with it. Some
things still confuse me, and it’s why I’m reaching out to the group. I
called Apple Accessibility about this, and the woman that I got was
doing her best to help, but she really didn’t know much about the
topic. All I want to do is select an email to read, and hit a key to
get it to the message content. She kept talking about gestures, and I
mentioned those things would be done on the screen. After a couple of
times going through this, I finally asked her what key combination to
press on the Magic keyboard. It was then she mentioned using the track
pad, and I turned that off, because I was getting tired of hitting it,
and I’d end up somewhere on another planet or something. To her
credit, she really tried to help me, but she really didn’t know enough
to give me the information I needed. As a side note, let me tell you
about what those you reach on help lines go through. I’ve done the
job, and for the most part it was quite fun. Sadly, there’s a great
deal of information they have to weed through, and much of it is
written down, and often it’s not so obvious where to look. Consider
what the person answering your call is going through. Remember they’re
on the jfront lines of things, and you may have tried several ways to
do something, or perhaps are told something by another person
something you know doesn’t work. Needless to say, you may not be very
happy. It’s in this state you try to get help. Remember the person you
get has no idea what’s going to happen, and it can be pretty
stressful. Just do your best to realize it’s not the person’s fault
that you didn’t get the best help, but I definitely know it’s not the
easiest thing to do. I very well remember the frustrated people
calling me, and they said some not so pleasant things venting their
frustration to me. I couldn’t yell back at the person, I just had to
take whatever they said, and try to calmly talk to them. Sadly, I had
a time or two when I didn’t do so well. My point is these people are
people that have feelings, and sometimes call after call come from mad
people, and it takes a lot of effort to stay calm. Don’t get me wrong,
I did have funny calls, and when I worked at IBM, I actually got a
call from a supervisor of an employee. He informed me he had a blind
worker, and that person needed this program called JAWS installed on
his computer. Now, either the call was cold transferred to me, or some
divine power led me to him. I wrote a very detailed explanation of how
to install JAWS on the computer. That kind of call where no script is
read, but simply what I know is very gratifying. It was also nice for
some people who were pretty upset to tell me they understood I wasn’t
really the problem, and that person was just frustrated. With the
development of screen sharing and many windows to keep track of, it
makes this kind of job for those who use specialized tec hnology to do
the job. I apologize for writing something so long, but I felt it
important to give folks some insight in what the people on the other
side of the phone go through. As I said, it usually was quite fun, and
it was great to get that upset caller laughing. I’ve had this happen,
and I’m sure many of you can relate, but I’m trying to do something
that’s not working on my computer. I call up the help desk, and tell
them what’s up. They tell me to try something I swore I did, but they
say to give it another try. If a caller told me that, I’d say for them
to just humor me and try one more time. How many times do they say
“Wow! It actually worked. What did you do?” Truthfully, I did nothing,
but I said something humorous like I did this voodoo dance, waving a
chicken bone at their computer. A sense of humor really helps in a job
like that, and honestly, most people are quite nice to get along with.
Again, I apologize for the long message, but I wanted to share what I
know, and it may help you out next time you have to make that
frustrating call.
You can forget most of this note, but could someone please tell me the
gesture on the keyboard for swiping and multi finger movements so I
can get to that unknown zone on my screen to read the message?
Thanks in advance. Actually, today is going well for me, and it’s
Friday, so I guess I’m having a good Friday. Couldn’t resist. For
those like me who see the value of what we believed happened on this
day, do what the one who gave all for us did, and help someone out.
Have a blessed day and don’t work too hard.
Kevin and Lily
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