Hi all,
Finally, I was able to diagnose the problem with my Jabra Extreme 2 and my iPhone 5. My original problem was when I connect the
Jabra Extreme 2 to my iPhone, when I call any phone number, I listen to myself through the Jabra's microphone. In this case, I am
listening to the environment around me, including my own voice. I couldn't listen to the other party on the phone, although he can
listen to my voice properly. Jabra's Microphone works instead of the phone device which is supposed to be connected to the
bluetooth.
The source of this problem is VoiceOver. When I completely remove VoiceOver from the iPhone memory, this problem with Jabra Extreme
2 no longer exists. In other words, If I turn VoiceOver off using the 3-time button prress, and then call any number, I can listen
to the phone call properly. The same situation was replicated with one of my friends, who has another Bluetooth headset called:
PLT_A170.
So, How can I reach Apple technical support to fix this problem with our
iPhone 5 units and Jabra extreme 2?
Your help is highly appreciated.
Thank you.
Best Regards
Ahmed Khater
[email protected]
It's always hope that gives meaning to life
-----Original Message-----
From: Cheryl Homiak
Sent: Monday, January 28, 2013 3:52 PM
To: [email protected]
Subject: Re: Strange problem with bluetooth headset
You can't remove the iPhone battery.
There is a simple process on my motorola HX550 for returning the headset to factory settings and then it goes back to pairing mode.
Also you can go into bluetooth on the iPhone and tell it to forget your bluetooth device. But this hasn't solved my problem. I did
learn that people can hear me if this happens so if I remain calm I can close the boom on my headset and reopen it and this stops
the strange behavior though it isn't optimal. Somehow i think it has something to do with airplay which I see selected in my app
switcher but I could be wrong about this.
--
Cheryl
May the words of my mouth
and the meditation of my heart
be acceptable to You, Lord,
my rock and my Redeemer.
(Psalm 19:14 HCSB)
On Jan 27, 2013, at 10:58 AM, "Ahmed Khater" <[email protected]> wrote:
Hello,
In response to the message sent previously concerning the problem of one of our colleagues with his inability to listen to voice
calls from his bluetooth speaker via iPhone 5, which has been re-inforced by a message I have also previously sent concerning the
same problem with my recently purchased Jabra Extreme 2 speaker, which, because of moderation hasn't reached the list up till now,
This is the solution I received from Jabra:
"We suggest that you try the following procedure in order to solve this issue.
Please follow these instructions STEP by STEP:
1) Delete the current pairing in your mobile phone if you have one.
2) Turn the Bluetooth OFF on your phone.
3) Reset the phone by switching it off and then remove battery.
4) Reset and test the headset by 'pressing and holding' all three buttons at the same time. Untill the light will light up in a
white light.
5) In this mode, the pairing list is reset, and you can test if the headset works as you will be able to hear audio in the
speaker from the microphone.
6) The headset will automatically turn off after approx.10 seconds.
7) The next time you power on, the headset will go into pairing mode as the
first time you powered your new JABRA EXTREME on.
8) Re-insert battery in your phone and turn it back on.
9) Turn the Bluetooth back on. Please set your phone to 'Discover' or something similar in the Bluetooth section of your menu.
The 2 devices should now 'find' each other. Please enter 0000 as the passkey. Your JABRA EXTREME should now be working."
I haven't yet tried these steps because till now I don't know how to remove my iPhone 5 battery. I'd highly appreciate it if any
of my colleagues on the list could help me with instructions on that matter.
Thank you.
Best Regards
Ahmed Khater
[email protected]
It's always hope that gives meaning to life
-----Original Message----- From: Ramy Moustafa
Sent: Wednesday, January 23, 2013 3:14 AM
To: [email protected]
Subject: RE: Strange problem with bluetooth headset
Hi:
One of my friends has the same problem. With jabra extreme 2
Cheers:
Ramy Moustafa
If music be the food of love... play on.
Mobile:
0020102221750
Personal email:
[email protected]
Msn and aim messengers:
[email protected]
Studio email:
[email protected]
facebook profile:
http://www.facebook.com/
Twitter:
[email protected]
youtube chanael:
www.youtube.com/ramymoustafasaber
From: [email protected] [mailto:[email protected]] On Behalf Of
Cheryl Homiak
Sent: Wednesday, January 23, 2013 1:45 AM
To: [email protected]
Subject: Strange problem with bluetooth headset
Hi all.
I am having a problem with my motorola hx550 bluetooth headset intermittently. I actually have two of them since a2dp won't work
on a second phone and this only is happening so far with my iPhone 5 and not my 4. What sometimes happens is that I will answer a
call and the person can apparently hear me but I either hear myself and/or what is happening where I am. I've also had this with
placing a call; I think the call goes through but I hear my own environment; for instance if I have an audiobook playing I'll hear
that right through my headset instead of the call. Any idea what could be triggering this?
--
Cheryl
May the words of my mouth
and the meditation of my heart
be acceptable to You, Lord,
my rock and my Redeemer.
(Psalm 19:14 HCSB)
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