On Saturday, November 3, 2012 2:09:56 PM UTC-4, Richard Turner wrote: > > I had mentioned the problem I was having with my new iPod Touch 5th Gen. > It was shutting down at 12%. I had gone through everything that the > suport folks at Apple had asked me to do when they agreed that it was time > for a replacement. > I went to the Apple store yesterday, and the "genius" insisted that if he > did a complete reinstall of the firmware that the problem would be fixed. > So, I let him do that. > I took it home and did not restore my data on it, I just ran Safari and > waited until I got the battery down to 12 percent again. Would you believe > it, it shut down again, just like I knew it would. > Needless to say, I was not a happy camper. > I called the store and let them know that I was really PO'D. > They assured me that if I came back down today they would replace it with > the same color, blue. > I got there this morning, and after having to go through the entire story > again, the person helping me went back to talk with the tech folks. > She came with the news that they did not have any 64 GB touches in the > store, so they would have to order one. > I repeated that I was told last evening that one would be set aside for > me. > She double checked. No, they did not have any in the store, but they had a > couple "off site." Off site means they have inventory in other stores in > the mall. They did not have blue, but they did have the slate gray. I said > that would be fine. > I then gave her the loop that matches the blue one. > She came back a few minutes later with the new one in box. That is the > beginning of the place where my opinion of Apple began to recover. I only > had the touch itself, no cable or ear pods to return. I was now getting an > entire new box with ear pods and cable. That would be about a $50 value. > Then she handed me $50 in cash because I had gone through so much trouble > and they did not have my color. > > Once again, polite persistence pays off. > > I am now waiting for the new o to finish restoring from my backup. > When I get the Email asking about how satisfied I am with today's visit to > the store, I will give her much higher marks than I gave the guy yesterday. > I just hope this one does not end up doing the same thing. > > Thanks for reading, > Richard > > > Richard Im having the exact same issues as urself.please contact me so we > can chat and share apple advisor progress we have both made.im looking for > a way to email or msg u but its not letting me.my 3rd device has also been > shutting down at 12 percent so im figuring the reason there isnt more > people talking about it is because theres no battery percentage in the > status bar,and the fact we dont usually let batteries get that low...i > didnt notice my issue right away as the actual battery life itsel seems > great so i would be always plugging it in before it went to red.Im very > interested in picking ur brain as we are experiiencing the EXACT same > issue.let me know if I may email or call you directly.M > >
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