Hi Rich; I guess the tech you worked really was a genius! Anthony
Sent from my Verizon iPhone 5! On Mar 20, 2013, at 12:30 PM, Derek Cross <[email protected]> wrote: > > On Saturday, November 3, 2012 2:09:56 PM UTC-4, Richard Turner wrote: >> >> I had mentioned the problem I was having with my new iPod Touch 5th Gen. >> It was shutting down at 12%. I had gone through everything that the suport >> folks at Apple had asked me to do when they agreed that it was time for a >> replacement. >> I went to the Apple store yesterday, and the "genius" insisted that if he >> did a complete reinstall of the firmware that the problem would be fixed. >> So, I let him do that. >> I took it home and did not restore my data on it, I just ran Safari and >> waited until I got the battery down to 12 percent again. Would you believe >> it, it shut down again, just like I knew it would. >> Needless to say, I was not a happy camper. >> I called the store and let them know that I was really PO'D. >> They assured me that if I came back down today they would replace it with >> the same color, blue. >> I got there this morning, and after having to go through the entire story >> again, the person helping me went back to talk with the tech folks. >> She came with the news that they did not have any 64 GB touches in the >> store, so they would have to order one. >> I repeated that I was told last evening that one would be set aside for me. >> She double checked. No, they did not have any in the store, but they had a >> couple "off site." Off site means they have inventory in other stores in the >> mall. They did not have blue, but they did have the slate gray. I said that >> would be fine. >> I then gave her the loop that matches the blue one. >> She came back a few minutes later with the new one in box. That is the >> beginning of the place where my opinion of Apple began to recover. I only >> had the touch itself, no cable or ear pods to return. I was now getting an >> entire new box with ear pods and cable. That would be about a $50 value. >> Then she handed me $50 in cash because I had gone through so much trouble >> and they did not have my color. >> >> Once again, polite persistence pays off. >> >> I am now waiting for the new o to finish restoring from my backup. >> When I get the Email asking about how satisfied I am with today's visit to >> the store, I will give her much higher marks than I gave the guy yesterday. >> I just hope this one does not end up doing the same thing. >> >> Thanks for reading, >> Richard >> >> >> Richard Im having the exact same issues as urself.please contact me so we >> can chat and share apple advisor progress we have both made.im looking for a >> way to email or msg u but its not letting me.my 3rd device has also been >> shutting down at 12 percent so im figuring the reason there isnt more people >> talking about it is because theres no battery percentage in the status >> bar,and the fact we dont usually let batteries get that low...i didnt notice >> my issue right away as the actual battery life itsel seems great so i would >> be always plugging it in before it went to red.Im very interested in picking >> ur brain as we are experiiencing the EXACT same issue.let me know if I may >> email or call you directly.M >> > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/[email protected]/. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. > > -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
