Hi. I totally agree with your post. I would never ask for a refund simply because I decided I didn't like the app. I think if an app is bought and is totally unusable with voice over and there's no way to know this without downloading the app, something should be put in place. It's not about liking the app but about being able to use an app that was purchased.
I can tell if I'm going to like an app by the description and even reviews but there is really no way to tell if it will be usable with voice over unless someone else has gone and spent money to purchase it. I always try to say if an app is accessible in a review, who knows this might help someone out down the track. Blessings! maria and Joe chapman Email, iMessage & fb: bubbygirl1...@gmail.com twitter: bubbygirl On 05/08/2013, at 11:22 PM, Raul A. Gallegos <r...@raulgallegos.com> wrote: > Hi there, you do bring up a good point and it's something I mostly agree with > you on. For example, most of the time when I've requested an app refund it's > been because of a difference in price, or because of a mistake in something > like, a free app with an app-purchase, or a full version app, which is > totally separate and I wasn't clear on how it worked exactly. The List > Recorder app being the prime example of this. Other times I've requested a > refund were because the app in question made my phone lock up. Yes, go figure > that an app which was approved by the app store was that unstable. In that > case I felt that it went beyond accessibility. Now, here's where maybe I'm > being my own hypocrite, I have requested an refund for an app which was zero > percent accessible. Like the kind where I tried it, and nothing was spoken by > Voice Over. I'm not talking about an app which somewhat works, but one which > no matter what you do, nothing is heard. I too usually contact the developers > and go that route first in the hopes that they will consider it and maybe > release something in the future which will be accessible. Because of this, > I've waited on several apps for which i could have requested refunds for and > some have been worth it, some have not. Still, that's how I tend to do my > deciding on whether I'll ask for a refund. On one hand I agree that it's not > Apple's responsibility since they are not the developers, but on the other > hand, I feel Apple is partially responsible, because they are the ones > collecting money for this, and the ones who approve or reject the app to > begin with. So, it's a gray area at best and one which only you, the > individual iDevice user can decide on how to proceed. I don't believe in > asking for app refunds for apps which you buy and don't like however, and I'm > sure there are people both on and off this list who do that. > > -- > Raul A. Gallegos > I wish I could mute people in real life. - Sheldon Cooper > Twitter and Facebook user ID: rau47 > > On 8/2/2013 8:39 PM, Joanne Chua wrote: >> Hi, >> >> First at all, let me clarify that what i'm about to say is purely come from >> my own views, it is not particularly heading towards individuals, or a group >> of people. >> >> This stuff about Apple not refunding credits for apps is ones again a hot >> topic on this list. >> >> However, is that really Apple's fault if they not refunding the credit for >> the apps, just because it have some accessibilities issue, or, we, as >> consumer simply asking too much? >> >> After all, in Apple purchase T.O.C, there's no such statement stated that >> every apps need to be accessible, should be accessible. >> >> It is up to us, as consumer to make the decision before purchase? >> >> Have we ever thought of returning a window machine in the pass because they >> not accessible? Have we ever thought of asking Micro not so Soft to refund >> $$$ that we pay for their window OS? >> >> I'm a very strong advicate of accessibility, but i also believe that there's >> a belance in such. >> >> I do agree with some of the listers, perhaps, They could include an >> accessibility category and have other sub-cat under the category. If they >> do, for the interest of Apple and the developers, i urge Apple to put >> something about there's a risk for consumer to purchase apps beyond the >> accessibility category to be inaccessible. If so, it is the consumer >> responsibilities to contact the developer, and no refund will be consider on >> the condition that the app is not accessible.Joanne Shuang Chua >> Leaders For Tomorrow 2013 Candidate >> Send from my iPad >> >> On 03/08/2013, at 4:21, Nimit Gmail <kaur.ni...@gmail.com> wrote: >> >>> Hello Sieghard, >>> That's surely not something most people would expect from apple. Talking >>> to another representativve is always a good idea. Someone I knew had a >>> similar experience and they actually called apple and reported it. I >>> didn't know what happened next as I really didn't find it that important >>> then. They did, however, ended up getting their refund, that I know for >>> sure. I know they didn't give up and kept fighting. No, please! I am not >>> trying to tell you to fight with apple. All I am saying that if I were >>> you, I would let apple know that this kind of situation happen and the >>> customer service provided is not the best. Maybe, just drop a lime . Now, >>> it is likely, that they might not directly not fix your refund issue, but >>> at least, they know that happens and they need to support us by making >>> their customer service a little better. No, I am not saying that apple is >>> not good with cust service, but sometimes,they just need to make their >>> workers more aware of accessibility? I hope y > ou somehow get it fixed. It's a shame... Well, good luck. As somebody > said, droping a line to accessibility team in apple might be a good idea. > Good day, everyone. >>> >>> Sent from my iPad >>> >>> On Aug 2, 2013, at 12:28 PM, Sieghard Weitzel <siegh...@live.ca> wrote: >>> >>>> Hi Ben and Kirsten, >>>> >>>> Thanks, Ben, I think letting accessibil...@apple.com know about this is a >>>> good idea. In large companies like Apple different departments and teams >>>> often fight with each other to get things done and hopefully one day there >>>> will be a mandatory statement about accessibility in the app description. >>>> >>>> Thanks, also, Kirsten for your message. I actually am talking to another >>>> iTunes Store Support person regarding an issue I had redeeming one of the >>>> $50 gift cards I purchased on Monday on a promo from 7 11. One f the cards >>>> said it couldn't be redeemed because it was inproperly activated so I wrote >>>> to Apple. Consequently I went back to the 7 11 where I bought the card and >>>> it turned out they forgot to do whatever hey do to activate the card and >>>> they fixed it. However, I also received a reply from iTunes Store support >>>> and I replied to this agent and explained my dealings with the other one >>>> and >>>> I'll let you all know what my experience is this time. >>>> >>>> I am not all that worried about the 6 Bucks I spend on those 2 apps, I >>>> bought apps before which didn't turn out to be all that Voiceover friendly, >>>> but if an app is 99 Cents or even a Dollar 99 I usually can't be bothered >>>> and I only requested the refund this time because it was 2 apps for $2.99 >>>> each. I certainly won't stop buying apps even given the risk they might not >>>> work. >>>> >>>> >>>> Regards, >>>> Sieghard >>>> >>>> -- >>>> You received this message because you are subscribed to the "VIPhone" >>>> Google Group. >>>> >>>> Post a new message to VIPhone by emailing viphone@googlegroups.com. >>>> >>>> Search and view the VIPhone archives by visiting >>>> http://www.mail-archive.com/viphone@googlegroups.com/. >>>> >>>> Reach the VIPhone owner and moderators by emailing >>>> viphone+ow...@googlegroups.com. >>>> >>>> Unsubscribe and leave VIPhone by emailing >>>> viphone+unsubscr...@googlegroups.com. >>>> >>>> More VIPhone group options can be found by visiting >>>> http://groups.google.com/group/viphone?hl=en. >>>> --- >>>> You received this message because you are subscribed to the Google Groups >>>> "VIPhone" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to viphone+unsubscr...@googlegroups.com. >>>> For more options, visit https://groups.google.com/groups/opt_out. >>> >>> -- >>> You received this message because you are subscribed to the "VIPhone" >>> Google Group. >>> >>> Post a new message to VIPhone by emailing viphone@googlegroups.com. >>> >>> Search and view the VIPhone archives by visiting >>> http://www.mail-archive.com/viphone@googlegroups.com/. >>> >>> Reach the VIPhone owner and moderators by emailing >>> viphone+ow...@googlegroups.com. >>> >>> Unsubscribe and leave VIPhone by emailing >>> viphone+unsubscr...@googlegroups.com. >>> >>> More VIPhone group options can be found by visiting >>> http://groups.google.com/group/viphone?hl=en. >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to viphone+unsubscr...@googlegroups.com. >>> For more options, visit https://groups.google.com/groups/opt_out. >>> >>> >> > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > > Post a new message to VIPhone by emailing viphone@googlegroups.com. > > Search and view the VIPhone archives by visiting > http://www.mail-archive.com/viphone@googlegroups.com/. > > Reach the VIPhone owner and moderators by emailing > viphone+ow...@googlegroups.com. > > Unsubscribe and leave VIPhone by emailing > viphone+unsubscr...@googlegroups.com. > > More VIPhone group options can be found by visiting > http://groups.google.com/group/viphone?hl=en. > --- You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/groups/opt_out. > > -- You received this message because you are subscribed to the "VIPhone" Google Group. 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