Okay, it must have been my lucky day then. I was surprised at how immediately it happened. I hadn't even left the area where you request the refund when I heard back.
Sorry it's turned into such a nightmare for you. Take care, Lois From: [email protected] [mailto:[email protected]] On Behalf Of Sieghard Weitzel Sent: Saturday, August 03, 2013 11:57 AM To: [email protected] Subject: RE: Bad experience with iTunes Store support regarding app refund Hi Lois, This may have been so in your case, but the fact is that Apple states that "all sales are final" and this means they have no obligation to refund a purchase if they don't feel like it. The person who processed my request said they determined that a refund for these apps I purchased was an "appropriate exception", but in the next paragraph she explained about how iTunes gives you a warning before you buy an app just so you don't accidently do so. The person who processed your refund might also have decided to be a stickler for the rules and said that it was not an "appropriate exception" and, well, too bad, you were told that all sales are final. It is my feeling that the response you get depends a great deal on the person who handles your request and what mood they might be in on that particular day. Clearly they have the ability to give refunds, but how readily they do so and for what reasons is determined by Apple and I bet if an agent approved every request for a refnd he or she would get into trouble with their supervisor. Regards, Sieghard -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing [email protected]. Search and view the VIPhone archives by visiting http://www.mail-archive.com/[email protected]/. Reach the VIPhone owner and moderators by emailing [email protected]. Unsubscribe and leave VIPhone by emailing [email protected]. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing [email protected]. Search and view the VIPhone archives by visiting http://www.mail-archive.com/[email protected]/. Reach the VIPhone owner and moderators by emailing [email protected]. Unsubscribe and leave VIPhone by emailing [email protected]. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
