Hi Jen,

Try holding the Home and Power buttons down together for about 10 seconds. That 
should force the phone to reboot.

Best,
Anna



On Oct 2, 2013, at 8:12 AM, "Jen Colley" <[email protected]> wrote:

> Hi, 
> All of a sudden my phone is saying nothing and the battery is not dead.  It’s 
> like it’s off but when I turn it on nothing happens. 
> I’ve had this problem once before but I forget what was done to get it right 
> once again. 
> Jen 
> 
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