Here's a copy of the email I sent to apple Good Morning/Afternoon,
My name is Catherine Glass and I've been using an iPhone since the 3GS came out with accessibility, I had a 3GS, 4s and now a 5s. Unfortunately, I write today to report a bug which I, and many other blind/visually impaired VoiceOver users seem to be having with our brand new 5s units. This bug involved the VO volume in the rotor. I have had this selected on my 4s and it worked as expected, raising my VO volume independently of the system sounds from 1% to 100%. However, after receiving my brand new 5s this weekend, and restoring it from a backup of my 4s, the volume when I flick up is stuck at 45%. While I can raise and lower the volume using the volume buttons on the side, the system sounds -- ringers and alerts are rather loud. If us lower the volume of sounds the VO voice gets way too low. I am a person who has some usable vision and I can see that when I press the volume up button to raise the VO volume the little symbol which tells how high the volume is almost to the top and still VO voice is somewhat low in volume. This is not the case with my 4s. I can make the system sounds rather loud and have VO speak softly. If I put VO volume in my rotor it’s stuck at 45%. What should I do to fix this issue? I have a brand new iPhone 64 Gig, silver on the AT&T network. I got this through the AT&T store. Any information you can provide me would be greatly appreciated. A true friend is someone who reaches for your hand and touches your heart. Visit my FaceBook page at: www.facebook.com/kateyjax On Mon, Nov 4, 2013 at 8:04 AM, Katey Glass <[email protected]> wrote: > Mark, > Thanks for the tip. I may wind up trying that. But If I sync my phone > with my mac and then reset it after syncing it, wont' the volume come back > in the rotor or the volume which it was set at be there? What I was > thinking of doing was exactly what you said, going to settings> general> > reset> and the first option reset all settings. I know that all my > accessibility settings as well as my battery saving tips which I put in my > 4s will be gone (and all papers as well). I can manually go back and reset > them -- I still have my 4s and thus I could easily go through the menus and > put back the ones I want-- minus the volume in the rotor. I guess what I > want to know is this a software or hardware bug? > Thanks again, Katey > A true friend is someone who reaches for your hand and touches your heart. > > > Visit my FaceBook page at: www.facebook.com/kateyjax > > > On Mon, Nov 4, 2013 at 3:20 AM, M. Taylor <[email protected]> wrote: > >> Hi Katey, >> >> While I've never experienced this issue on my 5 S, I know several people >> who >> have. >> >> A friend of mine and I were able to resolve his problem by doing the >> following: >> >> Oh, I almost forgot. Please be sure to backup your phone before you >> begin. >> I strongly suggest that you backup your device to iTunes rather than to >> the >> cloud--especially in this kind of situation. >> >> 1. >> Make sure your device is not connected to your computer. >> >> 2. >> From the Settings menu, select General. >> >> 3. >> Select Reset. >> >> 4. >> Select "Reset All Settings". Please note that this is a non-destructive >> reset. It will not erase any of your media content or apps. It will, >> however, reset many system settings including VoiceOver configuration. >> >> 5. >> Once the reset is complete, make sure that the Volume option is not active >> in the VoiceOver Rotor. Never, never attempt to adjust volume via the >> Rotor >> until this bug is resolved. >> >> 6. >> From the Settings menu, select Sounds. >> >> 7. >> Make certain that the "change with" option is set to off. Now you should >> be >> able to adjust VoiceOver independently of the ringer volume. Experiment >> with this to make sure you're up and running. If you're feeling lucky: >> >> 8. >> Attach your phone to the computer and use iTunes to restore from your >> latest >> backup. >> >> If all goes well, restoring your phone will not impact VoiceOver to the >> extent that it engages the bug. >> >> Good Luck, >> >> Mark >> >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On >> Behalf >> Of Katey Glass >> Sent: Sunday, November 03, 2013 2:23 PM >> To: <[email protected]>; [email protected] >> Subject: VO volume on iPhone 5s after updating from 4s >> >> Hello all, >> >> Sorry for the cross post, but I have a question. I recently updated my >> iPhone 4S to a 5s, and I was aware of the bug where you have the volume in >> the roter. I knew one should't go below 35% and that it couldn't go above >> 90%. >> >> IAfter my update I still had volume in the roter, and it was on 45% and >> wouldn't go above that! I didn't dare go below that. I still have my 4s, >> which I can go all the way to 1% to 100% successfully each and every time. >> >> So, how do I get my VO volume to go up to 100%? Should I sync my iPhone >> 4S >> with the computer with it up to 100% in the roter volume and then sync my >> 5s >> so that volume is at 100% and then lower it to say 75% and take volume out >> of the roter? >> >> Any help and insights would be appreciated. >> >> Katey >> >> Sent from my iPad >> >> -- >> You received this message because you are subscribed to the "VIPhone" >> Google >> Group. >> >> Post a new message to VIPhone by emailing [email protected]. >> >> Search and view the VIPhone archives by visiting >> http://www.mail-archive.com/[email protected]/. >> >> Reach the VIPhone owner and moderators by emailing >> [email protected]. >> >> Unsubscribe and leave VIPhone by emailing >> [email protected]. >> >> More VIPhone group options can be found by visiting >> http://groups.google.com/group/viphone?hl=en. >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> -- >> You received this message because you are subscribed to the "VIPhone" >> Google Group. >> >> Post a new message to VIPhone by emailing [email protected]. >> >> Search and view the VIPhone archives by visiting >> http://www.mail-archive.com/[email protected]/. >> >> Reach the VIPhone owner and moderators by emailing >> [email protected]. >> >> Unsubscribe and leave VIPhone by emailing >> [email protected]. >> >> More VIPhone group options can be found by visiting >> http://groups.google.com/group/viphone?hl=en. >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> For more options, visit https://groups.google.com/groups/opt_out. >> > > -- You received this message because you are subscribed to the "VIPhone" Google Group. 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