I've never lost internet connection but the update just won't download.
Jen

-----Original Message----- From: Christopher huby
Sent: Thursday, November 21, 2013 5:48 AM
To: [email protected]
Subject: Re: How do you cancil an update that can't download

hi jen,

i would not cancel them just wait until you have internet access and then go in to itunes on the phone and click on continue download. if this option is not available and the icon is on the phone doubble tap on it and it will resume.

if you need further help please don't hesitate to contact me and i will walk you through it.

regards
christopher huby

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