Have you eMailed your tests and results to Apple so that they have some
written documentation? If not, I would also do that.
---
Be positive! When it comes to being defeated, if you think you're finished,
you! really! are! finished!
----- Original Message -----
From: "Gary Petraccaro" <[email protected]>
To: <[email protected]>
Sent: Tuesday, September 30, 2014 9:09 PM
Subject: Re: One way Apple could better test its products
With an iPhone 5, I've just tried to send 10 text messages using Voice Over
and Siri. Less
than half went out successfully. When I turned Voice Over off and repeated
the same experiment with a sighted watcher, everything worked the way it
should. If I had just bought this phone and had no choice about whether to
use IOS8.x, I would have returned that phone. I just spent the morning
trying to change ringtones. The ringtone I wanted was number 8. I listened
to 10 or so ringtones in the 20s and 30s. When I tried to get back to my
original tone, I was kicked out to the home screen. This happened 4 times.
Then I got a sighted friend to try to find the tone with Voice Over turned
off and there was No problem. I tried it later with it enabled and the same
problem again. This is not a workable set up. Yes, I have called the
accessibility hotline and reported everything here plus the unusability of
Light Detector and the money identifyer.
----- Original Message -----
From: "Brett" <[email protected]>
To: <[email protected]>
Sent: Monday, September 29, 2014 10:47 PM
Subject: RE: One way Apple could better test its products
Hi,
Yes, anyone can pay the fee, sign the NDA and participate. However, lack of
beta testers doesn't seem to be the issue here, as a few beta testers on
this list have said that bugs reported at the beginning of the beta cycle
had not been addressed when iOS8 went live. Therefore, it seems their work
has largely been ignored, or at least not given any kind of priority.
It appears that since Jobsy died, there has been a shift in the priority of
accessibility, specifically when it comes to quality control. Although it
can also be argued that quality control has become an issue across the
entire Apple echo-system since Jobsy died. Apple made its name and
reputation by producing products and computers that "just worked". Their
reputation for things that "Just work", now appears to be diminishing, if
you look at the issues surrounding the last couple of Mac and iOS releases.
Although Android and Windows aren't in the same ballpark when it comes to
accessibility, we don't seem to see the same amount of issues being
publically discussed after their last release.
Being someone who works in the testing area, I am aware that projects are
always constrained by timelines and budgets and a perfect release is a mith,
but when the problems are beginning to damage your reputation, you need to
way that risk against timelines and budgets and I think apple definitely got
this one wrong and didn't learn from the Apple maps fiasco. While external
beta testers are useful, the most is gained by internal testers who have a
direct line in to the developers and the developers themselves undertaking
quality assurance as part of the development cycle. Developers should be
catching the significant bugs before they even reach the internal testers,
let alone the external ones. It appears that Apple has now prioritized new
features over stability and quality control, which is a divergence from
their past operating model.
I don't think that Apple has abandoned accessibility, as they continue to
introduce new features that do benefit people, such as onboard braille and
the Speak-screen tool for low vision users, amongst numerous others. The
problem is that these features are becoming less usable due to their buggy
implementation.
I wasn't going to comment on this and similar threads, because too many
fan-boys are brainwashed by apples marketing campains and would defend Apple
even if they took VoiceOver out of iOS9, Smile. We hear arguments that we
are a minority and Apple don't make any money out of us, therefore we should
be prepared to accept bugs and give Apple some leeway for poor quality
control. But I bet that these people would not accept the minority argument
they are putting forth, if they were denied entry in to a restaurant with
their guide-dog, because they were a minority and most people would like to
eat without a dog staring at them, slobbering and sheading hair everywhere.
Yes I am being a bit sarcastic here, but we haven't made the gains in
society for minorities by passively sitting back and encouraging
discrimination, which apple fan-people appear happy to do.
So there's my 2C worth! I am not going to comment any further, as we are
probably getting off-topic, but I will be watching with interest to see if
quality control improves, since that's what their reputation is baced upon,
or if we are seeing a slow demise where Google and Windows will see more
prominence.
Cheers,
Brett.
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf
Of David Chittenden
Sent: Tuesday, September 30, 2014 1:49 AM
To: [email protected]
Subject: Re: One way Apple could better test its products
The only requirement to be a beta tester for iOS is 'a $99 per year
developer account fee. Anybody can sign up and pay the fee and sign the NDA
(non-disclosure agreement)"
David Chittenden, MSc, MRCAA
Email: [email protected]
Mobile: +64 21 2288 288
Sent from my iPhone
On 29 Sep 2014, at 19:29, RobH. <[email protected]> wrote:
I think anybody can apply to be a tester, though there's bound to be
requirements, like technical skill, or adventurous enough to dig in it
all to really test, and feedback in a coherent way.
Rh.
----- Original Message -----
From: "connie mohney" <[email protected]>
To: <[email protected]>
Sent: Sunday, September 28, 2014 10:42 PM
Subject: Re: One way Apple could better test its products
It is to bad apple could not hire people with different disabilities.
The people could either work at apple itself or work from home. The
employees from disability support could be asked to get people's
contact info so those people could be IOS testers.
Connie
Sent from my iPhone
On Sep 24, 2014, at 11:22 PM, "Charles Rivard" <[email protected]>
wrote:
One day?? That would be nowhere near long enough. How well were you
able to use the iPhone after 1 day?
I think that a good source of information on testing would be the
people who take calls on the phone number that especially for those
who are handicapped. I'm thinking that they would have a better feel
for our difficulties in using the devices than any of the other tech
reps.
---
Be positive! When it comes to being defeated, if you think you're
finished, you! really! are! finished!
----- Original Message ----- From: "Neal Ewers"
<[email protected]>
To: <[email protected]>
Sent: Wednesday, September 24, 2014 9:56 PM
Subject: One way Apple could better test its products
Perhaps Apple employees should have to spend a day with blindfolds on
using VoiceOver. I don't mean that sarcastically, but I do remember
when Microsoft touted Internet Explorer as being able to be operated
totally with keyboard shortcuts without touching the mouse. I know,
it's not the same thing, but I think people who want to develop
products for people with differing abilities should, perhaps, have to
walk a while in their shoes. Obviously, there are other disabilities
as well, so it would mean a lot of pairs of shoes, but I bet it would
work better for everyone as a result.
Neal
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