The helpdesk person could also start a viewer in listen mode and have the user use the
"add new client" feature of the server, entering the helpdesker's IP address (or
hostname, if it's resolveable). That one's nice when you're dealing with a user who
can't follow instructions enough to figure out his IP or hostname.
Tim Conway
[EMAIL PROTECTED] reorder name and reverse domain
303.682.4917 office, 303.921.0301 cell
Philips Semiconductor - Longmont TC
1880 Industrial Circle, Suite D
Longmont, CO 80501
Available via SameTime Connect within Philips, caesupport2 on AIM
"There are some who call me.... Tim?"
Michael Milette
<[EMAIL PROTECTED]> To: [EMAIL PROTECTED]
Sent by: cc: (bcc: Tim
Conway/LMT/SC/PHILIPS)
vnc-list-admin@r Subject: Re: VNC> helpdesk
situation
ealvnc.com
Classification:
11/11/02 10:08
AM
Please respond
to vnc-list
>1. End user runs VNC server.
You will have to install the server in advance. During the installation,
create an shortcut for them in a standard location. That way your Help Desk
can guide the user to launching the server.
>2. VNC server prompt for password.
>3. Login password is verified against NT domain login password or
> MS network login password
I am assuming that you want Help Desk to be prompted for the password.
There are a couple of VNC implementations that I am aware of that will
prompt the client for a password and authenticate this against an NT
domain. One is available from http://www.smtechnologies.com/downloads.htm
and authenticates against the NT domain. The other is from
http://www.rabidpenguin.org/diversions.html and it authenticates against
the local domain of the NT machine, not the Microsoft networks NT domain.
I haven't tried either one of these but I would think a problem with these
would be that Help Desk would not (and should not) know the users NT Domain
password.
I would suggest that you have the server prompt the user for permission
instead when anyone tries to connect to their workstation. I have found
that users are quite comfortable with this arrangement as they know when
people are connecting to their machine with the visual cue. This is a nice
useful feature found in TightVNC, available from http://www.tightvnc.com/.
Unfortunately it is not available in WinVNC yet.
>4. After server is ran, helpdesk personnel runs viewer to connect to
> end user server via IP address of server.
Not a problem. This is how VNC usually connects a client to a server. You
can even make this easier if you use something like "VNC Admin Console",
available at http://www.mast-computer.de/. Don't worry about the German.
Just click on the "VNC Admin Console" link. I never got this tool to work
myself. I keep getting a "Run-time error '429': ActiveX component can't
create object" error. However, if it works for you, it sounds like it could
make your help desks job a little easier.
>5. Connection is allowed by passing checking of password.
Like I said above, I would go with TightVNC's pop-up authentication
dialogue box at the users end. The only time this would be a problem is if
you need to connect to someone's machine while they are away.
Michael
At 11:00 AM 2002-11-11, [EMAIL PROTECTED] wrote:
>Hi all
>
>We are trying to use VNC for a helpdesk situation and would appreciate some
>help. Here goes...
>
>1. End user runs VNC server.
>2. VNC server prompt for password.
>3. Login password is verified against NT domain login password or
> MS network login password
>4. After server is ran, helpdesk personnel runs viewer to connect to
> end user server via IP address of server.
>5. Connection is allowed by passing checking of password.
>
>How can this be done?
>
>Many thanks in advanced for any help....... :)
>
>Regards,
>Jessica
>_______________________________________________
>VNC-List mailing list
>[EMAIL PROTECTED]
>http://www.realvnc.com/mailman/listinfo/vnc-list
>
>
>
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