Jessica,
We use RealVNC also for our HelpDesk.
But we use it backwards compared to everyone else it seems.
We install the VNC server on the user's workstation and on the Admin
workstation we map to the VNCVIEWER executable.
When a user calls us with a problem we execute our VNCVIEWER and enter the
PC NAME and admin password to connect to their workstation.
The only problems we keep have, is having to refresh the screen all the
time on some Win98 workstations
Terry Houchins
Network Coordinator
Fujikoki America
Dallas, TX 75234
[EMAIL PROTECTED]
m To: [EMAIL PROTECTED]
Sent by: cc:
vnc-list-admin@r Subject: VNC> helpdesk situation
ealvnc.com
11/11/2002 10:00
AM
Please respond
to vnc-list
Hi all
We are trying to use VNC for a helpdesk situation and would appreciate some
help. Here goes...
1. End user runs VNC server.
2. VNC server prompt for password.
3. Login password is verified against NT domain login password or
MS network login password
4. After server is ran, helpdesk personnel runs viewer to connect to
end user server via IP address of server.
5. Connection is allowed by passing checking of password.
How can this be done?
Many thanks in advanced for any help....... :)
Regards,
Jessica
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