Glenn:
Heya. It sounds as if your son's PC is connected to his
cable-modem thru a router of some sort, perhaps one even integrated
within the cable-modem itself. Have him verify his VNC Server is
setup correctly (and accepting connections) by running the scan here:
http://www.GoToMyVNC.com
That scan will indicate what IP address you should be using
in your otherwise-correct procedure. And if that IP address is
different from the one he sees when he lets the mouse hover over
the VNC icon in the service tray...then you know a router is
involved, which will need configuring. Details on doing that are
available here:
http://faq.gotomyvnc.com/fom-serve/cache/63.html
Hope this helps!
-Scott
> I am trying to help my son correct some issues with his personal
> computer and have had both of us download the latest full version of
> VNC. (completed 2/17/04) Both of our personal computers are running
> Windows XP Home Edition and I have turned off user fast switching on
> both. His computer which I would like to access remotely, has a cable
> modem from his local cable company and my ISP is a DSL line from our
> local phone company. I can ping his computer from mine obviously using
> his IP address however when I attempt to connect to his computer using
> the VNC viewer I constantly receive the same error message which is
> failed to connect to server. I have called him to insure that he has
> his VNC Server indeed running which he does as he confirmed it in two
> ways, one confirming that the V in the V2 icon at the bottom of the
> screen was indeed green and two, when he went to his programs menu and
> clicked on the program to launch it, it said another version of the
> program was already! running or something to that effect. Not wanting
> to sound stupid, is the following assumption correct on my part:
>
> To access his computer from mine, I simply open up the VNC viewer and
> put in his IP address. I have tried this as well as tried adding :0 and
> :1 to the end of the IP address with no luck. Is this the correct
> procedure on my part? By the way, I walked him through his setup on the
> phone and confirmed that he is set to go including making sure his
> password was put in. I also confirmed that he (nor I) have any
> firewalls up and running.
>
> I thank you in advance for your help and am anxious to hear your
> suggestions on how I might p
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