Joe,

Please provide more detail regarding VNC Viewer "dissappearing", such as how
long the viewer had been connected, etc.  Information on the platforms in
use may also be useful.

What do you mean by "the Catalyst ports"?

Please read the documentation regarding shared connections.

There doesn't appear to be anything crashing, from what you've described,
just a connection getting closed.

Wez @ RealVNC Ltd.


> -----Original Message-----
> From: Joe Perrone [mailto:[EMAIL PROTECTED] 
> Sent: 10 August 2004 16:06
> To: James Weatherall
> Subject: RE: 4.0 Client Crashes every few hours
> 
> James, 
> 
> I just confirmed again that the Viewer just disspeared and 
> both users had "Shared" selected.  No network issues I 
> checked the Catalyst ports.
> Is there a way to make all new connections "Shared" and what 
> do you think about the crashing?
> -Joe
> 
> -----Original Message-----
> From: James Weatherall [mailto:[EMAIL PROTECTED]
> Sent: Tuesday, August 10, 2004 9:45 AM
> To: Joe Perrone; [EMAIL PROTECTED]
> Subject: RE: 4.0 Client Crashes every few hours
> 
> 
> Joe,
> 
> Please provide more detail regarding VNC Viewer "crashing".  
> Many users
> use the term "crash" when they simply mean that the viewer has closed,
> which is most often caused by network issues.
> 
> Wez @ RealVNC Ltd.
> 
> 
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED] On Behalf Of Joe Perrone
> > Sent: 10 August 2004 13:18
> > To: [EMAIL PROTECTED]
> > Subject: 4.0 Client Crashes every few hours
> > 
> > Hello,
> > 
> > I have a client (w2k) that controls a server (running XP)
> > They both have the latest service packs on them.  The VNC 
> > Viewer app crashes regularly every 3-4 hours.  I tried it on 
> > another client with the same results.  Is their a bug in the 
> > VNC server or a service pack for the VNC server for XP?  
> > Otherwise, perhaps the connection settings we are using are 
> > the problem.  BTW, the old version 3.x version of VNC used in 
> > this exact situation never crashed in this exact environment. 
> > Any suggestions?
> > 
> > Any help would be greatly appreciated as we use VNC clients 
> every day.
> > 
> > [Using VNC Viewer Version 4.0 6/15/04 build. With associated
> > 4.0 server.
> > Color level = Low, ]
> > 
> > 
> > 
> > -Joe
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