Hi,
I finally signed up and contacted you after nearly three weeks of
total frustration and anxiety after reading how "Easy"and "simple"it
is to use VNC.
I scanned the FAQs and the various help files, many, many times,
before putting fingers to keys!
I regard myself as an "advanced"pc user, but quite ignorant of
networking techniques,
MY PROBLEM;-
I have insalled VNC at the office ( Win 2000 Pro, Pentium 2.8GHz, on a
40 pc network) ADSL connection. Apparently we have two firewalls,
Norton 2005 and something else, but I cannot detect either of them!
Home pc;- Windows 2000Pro +AMD 500Mhz, cable internet connection at
1.2 Mbps Running Norton AV 2005.
I want, initially to connect FROM home to the office, but later, if
possible I would also like to connect the opposite way, to access the
home pc from the office too.
I have tried pinging from home, and running "tracert"but the only
answer I get is "connection timed out".
On the tracert screen I get to a "gateway"type address, and then
"timed out". I do not recognise this address.
I am in possession of the IP of my office pc, the DNS and the Gateway,
but for the life of me I cannot see any instructions in the help files
as to which, where and how to use these addresses, or how to set up
VNC through such an every day network.
Exactly which of these adresses do I need? and to put where?
(Constructive suggestion;-Would it not be relatively easy to create an
interactive wizard of sorts, that guides mentally retarded folk like
myself, perhaps starting with basic "pinging"etc right through to
actually connecting the pc's? After reading your faq's and other
requests, this seems to be the area where most people have problems,
and most of us ( excluding Network specialists) don't deal with these
parameters often enough to get familiar with them, if at all.This
would cut down on the requests sent to you, and make your life easier
surely? I really feel defeated that I had to resort to mailing you,
and I do apologise.)
Hoping you can help with the above, thanks in advance,
Ian. ( Island of Malta)
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