Hello...I am new to VNC and new to the VNC Discussion List.
Situation: I am in Los Angeles area and my sister in rural Indiana. I
am trying to establish remote control of her computer so I can provide
direct technical assistance to install a Sound Blaster SB0100 for
her. We are both running Windows 2000 Professional. She has 533Mhz
cpu, 384MB RAM, 2.0 GB free space on her hard drive and dial-up
connection at only 26,400 kbps - and - I have 1.2Ghz cpu, 512MB RAM,
30GB free space on hard drive and broadband 3Mbps download and 200Kbps
upload. She is running Real VNC 4.1.2 Server for Windows and I am
running Real VNC 4.1.2 Viewer (client) for Windows. ......[She only
has one phone line which is tied up when she has an internet
connection]
What Happened: Following the directions and documentation on the Real
VNC website, we configured VNC Server on her computer and entered a
password, "helper". She started VNC in user mode, established a
connection, hovered her mouse over the VNC icon in the system tray to
get her IP address and emailed her IP address to me. I started the
viewer on my machine, entered her IP address and tried to get a
connection. I repeatedly got a message something like this,
"connection failed, password for authentication not set". Of course,
I knew we had a password set so I tried to connect several times but
gave up after about 15 minutes and went on with other tasks on my
machine, confident that I had no connection or control of her
machine.
RESULT: her computer was left with a connection and with VNC Server
running for about 2 hours (after which she shut it down). The next
morning, she booted up and found significant software damage&changes
on her machine. All of desktop shortcuts/icons moved to left side,
several shortcuts had been deleted, Windows 2000 was coming up with
the welcome screen as if it had just been installed, Microsoft Word
was now unconfigured like it had just been installed and Palm Desktop
was corrupted (had to uninstall and reinstall). She had no problems
of any kind prior to this incident. I first hypothesized a hacker got
into her computer whle it was unprotected but she said she never saw
the mouse pointer move or any screens change. So, I was left with the
conclusion that my attempt to establish remote control had somehow
done this damage to her computer.
Question: Has anyone had this experience and can anyone tell me how
to 1) establish remote control and 2) prevent this damage to her
computer in the future? I am looking forward to the benefit of your
experience. Thank You, Doug Boyd
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