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Today's Topics:
1. CSR Request? (David Wessell)
2. Re: CSR Request? (Mary Lou Carey)
3. Re: CSR Request? (Erik Flournoy)
4. Re: CSR Request? (Erik Flournoy)
5. Re: CSR Request? (Carlos Alvarez)
----------------------------------------------------------------------
Message: 1
Date: Tue, 11 Dec 2012 18:16:18 +0000
From: David Wessell <[email protected]>
To: "[email protected]" <[email protected]>
Subject: [VoiceOps] CSR Request?
Message-ID:
<5c51a8b062cfed4d8701036b007f338805526...@bluprd0711mb402.namprd07.prod.outlook.com>
Content-Type: text/plain; charset="us-ascii"
Hi All,
A question for you that I've never been able to get an answer too.
We are a small hosted VOIP shop. And we port numbers through various
aggregators (example vitelity)
When we are porting phone numbers I am occasionally asked for a CSR by the
gaining carrier (Or the aggregator that we are using). Sometimes they are able
to get the CSR and sometimes they are not.
However, when I call the losing carrier they always state that they don't give
out CSR's. And that the winning carrier needs to request the CSR.
One of the two parties is giving bad information , and I can't ever tell which
one. Are there rules that govern the CSR requests? If there a way that we can
ever do a CSR request without going through the consumer channels?
Thanks
David
------------------------------
Message: 2
Date: Tue, 11 Dec 2012 12:53:30 -0600
From: "Mary Lou Carey" <[email protected]>
To: "'David Wessell'" <[email protected]>, <[email protected]>
Subject: Re: [VoiceOps] CSR Request?
Message-ID: <08c101cdd7d0$d0c0d440$72427cc0$@com>
Content-Type: text/plain; charset="us-ascii"
You need to send a letter of authorization signed by the customer along with
the request for the CSR to the losing carrier. The losing carrier has a
right to request an LOA before they release any information, but when you
provide the LOA they are obligated to send it to you because you are acting
on the customer's behalf.
Mary Lou Carey
BackUP Telecom Consulting
[email protected]
Office: 615-791-9969 x 2001
-----Original Message-----
From: [email protected] [mailto:[email protected]]
On Behalf Of David Wessell
Sent: Tuesday, December 11, 2012 12:16 PM
To: [email protected]
Subject: [VoiceOps] CSR Request?
Hi All,
A question for you that I've never been able to get an answer too.
We are a small hosted VOIP shop. And we port numbers through various
aggregators (example vitelity)
When we are porting phone numbers I am occasionally asked for a CSR by the
gaining carrier (Or the aggregator that we are using). Sometimes they are
able to get the CSR and sometimes they are not.
However, when I call the losing carrier they always state that they don't
give out CSR's. And that the winning carrier needs to request the CSR.
One of the two parties is giving bad information , and I can't ever tell
which one. Are there rules that govern the CSR requests? If there a way that
we can ever do a CSR request without going through the consumer channels?
Thanks
David
_______________________________________________
VoiceOps mailing list
[email protected]
https://puck.nether.net/mailman/listinfo/voiceops
------------------------------
Message: 3
Date: Tue, 11 Dec 2012 08:55:03 -1000
From: Erik Flournoy <[email protected]>
To: David Wessell <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [VoiceOps] CSR Request?
Message-ID:
<caduv08x9uhrxaquz_yelwtp7xuc67igxst4+mwgje0hv5o7...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
David,
It appears the winning provider doesn't fully know the porting process of
the losing provider. The losing provider will only provide CSR's to
authorized CLEC with porting agreements. This becomes very difficult when
you are trying to port a number from a reseller as the losing provider
typically has no clue whom the number belongs too.
Hope that helps.
Erik Flournoy
808-426-4527
301-218-7325
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On Tue, Dec 11, 2012 at 8:16 AM, David Wessell <[email protected]> wrote:
> Hi All,
>
> A question for you that I've never been able to get an answer too.
>
> We are a small hosted VOIP shop. And we port numbers through various
> aggregators (example vitelity)
>
> When we are porting phone numbers I am occasionally asked for a CSR by the
> gaining carrier (Or the aggregator that we are using). Sometimes they are
> able to get the CSR and sometimes they are not.
>
> However, when I call the losing carrier they always state that they don't
> give out CSR's. And that the winning carrier needs to request the CSR.
>
> One of the two parties is giving bad information , and I can't ever tell
> which one. Are there rules that govern the CSR requests? If there a way
> that we can ever do a CSR request without going through the consumer
> channels?
>
> Thanks
> David
>
> _______________________________________________
> VoiceOps mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/voiceops
>
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Message: 4
Date: Tue, 11 Dec 2012 09:03:50 -1000
From: Erik Flournoy <[email protected]>
To: Mary Lou Carey <[email protected]>
Cc: [email protected]
Subject: Re: [VoiceOps] CSR Request?
Message-ID:
<CADUV08wZu2fDqcYR73vDaMuzFYTXASNCqD0=+nwytot3ivo...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
Mary,
Wouldn't the winning CLEC representing the reseller have to send the LOA
with the a CSR request? I have numerous run ins with TW Telecom where I
was attempting to port a customer number that was with a reseller and they
sometimes ignored the LOA since it didn't match the customer on record.
Thus I thought the point of the CSR is to determine the customer on record
before submitting an LSR request.
Regards,
Erik Flournoy
808-426-4527
301-218-7325
CONFIDENTIALITY NOTICE
This e-mail message, including any attachments from EESPRO.com - contain
information which is CONFIDENTIAL AND/OR LEGALLY PRIVILEGED. The
information is intended only for the use of the individual named above and
may not be disseminated to any other party without written permission. If
you are not the intended recipient, or the employee or agent responsible
for delivering the message to the intended recipient, you are hereby
notified that any dissemination, disclosure, distribution, copying or
taking of any action in reliance on the contents of this e-mailed
information is strictly prohibited. If you have received this transmission
in error, please immediately notify [email protected], and permanently delete
this e-mail and the attachments hereto, if any, and destroy any printout
thereof.
On Tue, Dec 11, 2012 at 8:53 AM, Mary Lou Carey
<[email protected]>wrote:
> You need to send a letter of authorization signed by the customer along
> with
> the request for the CSR to the losing carrier. The losing carrier has a
> right to request an LOA before they release any information, but when you
> provide the LOA they are obligated to send it to you because you are acting
> on the customer's behalf.
>
> Mary Lou Carey
> BackUP Telecom Consulting
> [email protected]
> Office: 615-791-9969 x 2001
>
> -----Original Message-----
> From: [email protected] [mailto:[email protected]]
> On Behalf Of David Wessell
> Sent: Tuesday, December 11, 2012 12:16 PM
> To: [email protected]
> Subject: [VoiceOps] CSR Request?
>
> Hi All,
>
> A question for you that I've never been able to get an answer too.
>
> We are a small hosted VOIP shop. And we port numbers through various
> aggregators (example vitelity)
>
> When we are porting phone numbers I am occasionally asked for a CSR by the
> gaining carrier (Or the aggregator that we are using). Sometimes they are
> able to get the CSR and sometimes they are not.
>
> However, when I call the losing carrier they always state that they don't
> give out CSR's. And that the winning carrier needs to request the CSR.
>
> One of the two parties is giving bad information , and I can't ever tell
> which one. Are there rules that govern the CSR requests? If there a way
> that
> we can ever do a CSR request without going through the consumer channels?
>
> Thanks
> David
>
> _______________________________________________
> VoiceOps mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/voiceops
>
> _______________________________________________
> VoiceOps mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/voiceops
>
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Message: 5
Date: Tue, 11 Dec 2012 12:04:34 -0700
From: Carlos Alvarez <[email protected]>
To: David Wessell <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [VoiceOps] CSR Request?
Message-ID:
<cafn1dugnngh37_qw-7shyxdzk6cqmqte8755aubem4wdfbb...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
On Tue, Dec 11, 2012 at 11:16 AM, David Wessell <[email protected]> wrote:
> However, when I call the losing carrier they always state that they don't
> give out CSR's. And that the winning carrier needs to request the CSR.
>
> One of the two parties is giving bad information , and I can't ever tell
> which one. Are there rules that govern the CSR requests? If there a way
> that we can ever do a CSR request without going through the consumer
> channels?
>
This whole process is a mess and everybody is wrong except a few of the
biggest carriers. We are the same type of company as you and we've heard
the same things. We have been asking a customer for a copy of their bill
to make it easy, but believe it or not, sometimes the important CSR info is
different from the bill. We tried telling customers to request CSR from
their own carrier, and about half of them refuse. We've tried sending LOAs
to the losing carrier and about half just ignore us.
Qwest/CenturyLink oddly has been the easiest to work with (didn't expect
that) and Cox the absolute worst of all the majors.
--
Carlos Alvarez
TelEvolve
602-889-3003
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End of VoiceOps Digest, Vol 42, Issue 13
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