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Today's Topics:
1. Re: CSR Request? (David Wessell)
2. Re: CSR Request? (Nick Olsen)
3. Re: CSR Request? (Erik Flournoy)
4. Re: CSR Request? (Mary Lou Carey)
----------------------------------------------------------------------
Message: 1
Date: Tue, 11 Dec 2012 19:15:41 +0000
From: David Wessell <[email protected]>
To: Carlos Alvarez <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [VoiceOps] CSR Request?
Message-ID: <[email protected]>
Content-Type: text/plain; charset="us-ascii"
Carlos! Nice to see you on this list too!
In this particular case we are porting numbers from AT&T (bellsouth) into
vitelity whom I am sure is using bandwidth.com<http://bandwidth.com>. Vitelity
states that only the losing carrier can get the csr, and AT&T of course tells
me that only the gaining carrier can request it. And the port sits in limbo.
I'll go back and hammer at vitelity and see what I can get out of them. Thanks
to everyone that confirmed there aren't standards on csr requests! :)
----
David Wessell
828-575-0030
http://ringfree.biz
On Dec 11, 2012, at 2:04 PM, "Carlos Alvarez"
<[email protected]<mailto:[email protected]>> wrote:
On Tue, Dec 11, 2012 at 11:16 AM, David Wessell
<[email protected]<mailto:[email protected]>> wrote:
However, when I call the losing carrier they always state that they don't give
out CSR's. And that the winning carrier needs to request the CSR.
One of the two parties is giving bad information , and I can't ever tell which
one. Are there rules that govern the CSR requests? If there a way that we can
ever do a CSR request without going through the consumer channels?
This whole process is a mess and everybody is wrong except a few of the biggest
carriers. We are the same type of company as you and we've heard the same
things. We have been asking a customer for a copy of their bill to make it
easy, but believe it or not, sometimes the important CSR info is different from
the bill. We tried telling customers to request CSR from their own carrier,
and about half of them refuse. We've tried sending LOAs to the losing carrier
and about half just ignore us.
Qwest/CenturyLink oddly has been the easiest to work with (didn't expect that)
and Cox the absolute worst of all the majors.
--
Carlos Alvarez
TelEvolve
602-889-3003
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Message: 2
Date: Tue, 11 Dec 2012 14:22:05 -0500
From: "Nick Olsen" <[email protected]>
To: "David Wessell" <[email protected]>, "Carlos Alvarez"
<[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [VoiceOps] CSR Request?
Message-ID: <[email protected]>
Content-Type: text/plain; charset="us-ascii"
We've had Vitelity tell us the same thing tons of times. To the point that
as soon as they ask I don't even attempt to get them from ATT. I just
remind them that ATT doesn't give CSR's to us. And they just some how deal
with it.
Nick Olsen
Network Operations (855) FLSPEED x106
----------------------------------------
From: "David Wessell" <[email protected]>
Sent: Tuesday, December 11, 2012 2:19 PM
To: "Carlos Alvarez" <[email protected]>
Subject: Re: [VoiceOps] CSR Request?
Carlos! Nice to see you on this list too!
In this particular case we are porting numbers from AT&T (bellsouth) into
vitelity whom I am sure is using bandwidth.com. Vitelity states that only
the losing carrier can get the csr, and AT&T of course tells me that only
the gaining carrier can request it. And the port sits in limbo.
I'll go back and hammer at vitelity and see what I can get out of them.
Thanks to everyone that confirmed there aren't standards on csr requests!
:)
---- David Wessell 828-575-0030 http://ringfree.biz
On Dec 11, 2012, at 2:04 PM, "Carlos Alvarez" <[email protected]>
wrote:
On Tue, Dec 11, 2012 at 11:16 AM, David Wessell <[email protected]>
wrote:
However, when I call the losing carrier they always state that they don't
give out CSR's. And that the winning carrier needs to request the CSR.
One of the two parties is giving bad information , and I can't ever tell
which one. Are there rules that govern the CSR requests? If there a way
that we can ever do a CSR request without going through the consumer
channels?
This whole process is a mess and everybody is wrong except a few of the
biggest carriers. We are the same type of company as you and we've heard
the same things. We have been asking a customer for a copy of their bill
to make it easy, but believe it or not, sometimes the important CSR info is
different from the bill. We tried telling customers to request CSR from
their own carrier, and about half of them refuse. We've tried sending LOAs
to the losing carrier and about half just ignore us.
Qwest/CenturyLink oddly has been the easiest to work with (didn't expect
that) and Cox the absolute worst of all the majors.
--
Carlos Alvarez TelEvolve 602-889-3003
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Message: 3
Date: Tue, 11 Dec 2012 09:25:03 -1000
From: Erik Flournoy <[email protected]>
To: [email protected]
Cc: "[email protected]" <[email protected]>
Subject: Re: [VoiceOps] CSR Request?
Message-ID:
<caduv08zo+rqoxbfj3kvjo1hpnqulogisg6jiorhoruoihk7...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
http://www.corp.att.com/lnp/csir.html
Give it a shot it never hurts to try yourself....LOL
Erik Flournoy
808-426-4527
301-218-7325
CONFIDENTIALITY NOTICE
This e-mail message, including any attachments from EESPRO.com - contain
information which is CONFIDENTIAL AND/OR LEGALLY PRIVILEGED. The
information is intended only for the use of the individual named above and
may not be disseminated to any other party without written permission. If
you are not the intended recipient, or the employee or agent responsible
for delivering the message to the intended recipient, you are hereby
notified that any dissemination, disclosure, distribution, copying or
taking of any action in reliance on the contents of this e-mailed
information is strictly prohibited. If you have received this transmission
in error, please immediately notify [email protected], and permanently delete
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thereof.
On Tue, Dec 11, 2012 at 9:22 AM, Nick Olsen <[email protected]> wrote:
> We've had Vitelity tell us the same thing tons of times. To the point that
> as soon as they ask I don't even attempt to get them from ATT. I just
> remind them that ATT doesn't give CSR's to us. And they just some how deal
> with it.
>
> Nick Olsen
> Network Operations
> (855) FLSPEED x106
>
>
>
> ------------------------------
> *From*: "David Wessell" <[email protected]>
> *Sent*: Tuesday, December 11, 2012 2:19 PM
> *To*: "Carlos Alvarez" <[email protected]>
>
> *Subject*: Re: [VoiceOps] CSR Request?
>
>
> Carlos! Nice to see you on this list too!
>
> In this particular case we are porting numbers from AT&T (bellsouth)
> into vitelity whom I am sure is using bandwidth.com. Vitelity states that
> only the losing carrier can get the csr, and AT&T of course tells me that
> only the gaining carrier can request it. And the port sits in limbo.
>
> I'll go back and hammer at vitelity and see what I can get out of them.
> Thanks to everyone that confirmed there aren't standards on csr requests! :)
>
> ----
> David Wessell
> 828-575-0030
> http://ringfree.biz
>
> On Dec 11, 2012, at 2:04 PM, "Carlos Alvarez" <[email protected]>
> wrote:
>
> On Tue, Dec 11, 2012 at 11:16 AM, David Wessell <[email protected]>wrote:
>
>> However, when I call the losing carrier they always state that they don't
>> give out CSR's. And that the winning carrier needs to request the CSR.
>>
>> One of the two parties is giving bad information , and I can't ever tell
>> which one. Are there rules that govern the CSR requests? If there a way
>> that we can ever do a CSR request without going through the consumer
>> channels?
>>
>
> This whole process is a mess and everybody is wrong except a few of the
> biggest carriers. We are the same type of company as you and we've heard
> the same things. We have been asking a customer for a copy of their bill
> to make it easy, but believe it or not, sometimes the important CSR info is
> different from the bill. We tried telling customers to request CSR from
> their own carrier, and about half of them refuse. We've tried sending LOAs
> to the losing carrier and about half just ignore us.
>
> Qwest/CenturyLink oddly has been the easiest to work with (didn't expect
> that) and Cox the absolute worst of all the majors.
>
> --
> Carlos Alvarez
> TelEvolve
> 602-889-3003
>
>
>
> _______________________________________________
> VoiceOps mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/voiceops
>
>
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Message: 4
Date: Tue, 11 Dec 2012 15:24:29 -0600
From: "Mary Lou Carey" <[email protected]>
To: "'Erik Flournoy'" <[email protected]>
Cc: [email protected]
Subject: Re: [VoiceOps] CSR Request?
Message-ID: <09a401cdd7e5$e82f50b0$b88df210$@com>
Content-Type: text/plain; charset="us-ascii"
If you have access into some of the bigger carriers provisioning systems
sometimes you can pull the CSRs directly from that, but otherwise the only
way to get a CSR is to request it from the losing carrier. (The losing
carrier has to have a CSR so they know what to bill the end user customer
for.) If they don't send you a CSR, it's most likely because the information
you gave them is bad or you didn't provide the correct LOAs.
Here's a few tips on how to make sure you have the right information and
LOAs:
1. Ask the customer for a copy of their bill as sometimes the LEC will
include the customer service record at the end of the customer's bill. If
it's not there, then at the very least you can verify BAN (billing account
number) and billing name.
2. The losing carrier does not have to provide you with a CSR if the billing
name on the LOA doesn't match the billing name on the BAN so make sure the
customer provides you with the correct billing name AND address as well as a
letter of authorization to act on THEIR behalf. The carrier requesting the
number port needs to have an LOA from the customer giving them
authorization. When there is more than one carrier involved, the carrier
with the end user contract needs to get an LOA from the end user so they can
move the number to their network AND the carrier porting the number needs an
LOA from the carrier with the contract so they can act on their behalf.
3. Note that sometimes the WTN (working telephone number) that you are
trying to port is associated with a block of numbers. In this case, the WTN
is associated with a BTN (billing telephone number) and many times the CSR
may only be built for the BTN even though the BTN includes the WTN
information! So when you review the customer's bill to verify the
information, look to see if the phone number you want to port is associated
with a BTN.
4. If all else fails, find the number for billing questions on the
customer's bill and ask the client to be on the call with you so you can
request the CSR be sent. They can refuse to send it to you, but they can't
refuse to send it to their customer so worst case scenario your customer
will have to order it and you'll have to pick up the information from them.
Mary Lou Carey
BackUP Telecom Consulting
[email protected]
Office: 615-791-9969 x 2001
From: Erik Flournoy [mailto:[email protected]]
Sent: Tuesday, December 11, 2012 1:04 PM
To: Mary Lou Carey
Cc: David Wessell; [email protected]
Subject: Re: [VoiceOps] CSR Request?
Mary,
Wouldn't the winning CLEC representing the reseller have to send the LOA
with the a CSR request? I have numerous run ins with TW Telecom where I was
attempting to port a customer number that was with a reseller and they
sometimes ignored the LOA since it didn't match the customer on record.
Thus I thought the point of the CSR is to determine the customer on record
before submitting an LSR request.
Regards,
Erik Flournoy
808-426-4527
301-218-7325
CONFIDENTIALITY NOTICE
This e-mail message, including any attachments from EESPRO.com - contain
information which is CONFIDENTIAL AND/OR LEGALLY PRIVILEGED. The information
is intended only for the use of the individual named above and may not be
disseminated to any other party without written permission. If you are not
the intended recipient, or the employee or agent responsible for delivering
the message to the intended recipient, you are hereby notified that any
dissemination, disclosure, distribution, copying or taking of any action in
reliance on the contents of this e-mailed information is strictly
prohibited. If you have received this transmission in error, please
immediately notify <mailto:[email protected]> [email protected], and
permanently delete this e-mail and the attachments hereto, if any, and
destroy any printout thereof.
On Tue, Dec 11, 2012 at 8:53 AM, Mary Lou Carey <[email protected]>
wrote:
You need to send a letter of authorization signed by the customer along with
the request for the CSR to the losing carrier. The losing carrier has a
right to request an LOA before they release any information, but when you
provide the LOA they are obligated to send it to you because you are acting
on the customer's behalf.
Mary Lou Carey
BackUP Telecom Consulting
[email protected]
Office: 615-791-9969 x 2001
-----Original Message-----
From: [email protected] [mailto:[email protected]]
On Behalf Of David Wessell
Sent: Tuesday, December 11, 2012 12:16 PM
To: [email protected]
Subject: [VoiceOps] CSR Request?
Hi All,
A question for you that I've never been able to get an answer too.
We are a small hosted VOIP shop. And we port numbers through various
aggregators (example vitelity)
When we are porting phone numbers I am occasionally asked for a CSR by the
gaining carrier (Or the aggregator that we are using). Sometimes they are
able to get the CSR and sometimes they are not.
However, when I call the losing carrier they always state that they don't
give out CSR's. And that the winning carrier needs to request the CSR.
One of the two parties is giving bad information , and I can't ever tell
which one. Are there rules that govern the CSR requests? If there a way that
we can ever do a CSR request without going through the consumer channels?
Thanks
David
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End of VoiceOps Digest, Vol 42, Issue 14
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