On 6/25/14 12:19 PM, David Wessell wrote: > I'm curious how everyone handles this.. Do you run reports and open > tickets proactively with vendors that have high PDD? Do you just wait > for clients to complain and than address specific numbers?
Some PDD to mobile numbers is to be expected, but most of our customers are quite used to < 4 seconds for landlines and gripe if over 7 or so. > I've recently been thinking about running reports and everything over 10 > seconds gets reported to the vendor in question. But I don't want them > to hate me. Is the vendor in question by any chance Bandwidth/Dash/Inetwork ? We're getting really bad PDD from them recently, from 7 to 16 seconds to Los Angeles NPA 213. You think they would give us a 5XB ka-clunk-pop, some muted MF followed by hiss, panel-clicks and a ker-chirp on answer if they're trying to emulate the good old days. :-) -- Jay Hennigan - CCIE #7880 - Network Engineering - [email protected] Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV _______________________________________________ VoiceOps mailing list [email protected] https://puck.nether.net/mailman/listinfo/voiceops
