The liability of a common carrier is typically limited to the amount
paid for their services. I can't sue FedEx for a million dollars because
they delivered a million dollar contract a day late and caused me to
lose the deal. We'd all be bankrupt if someone dialed 911 during a phone
outage and we were liable for it.
IANAL but if telephone companies and ISPs were liable for damages for
their services not working, they'd all be bankrupt after every natural
disaster that takes out the phone lines, for making phone lines capable
of being sabotaged by invaders prior to breaking in, and numerous other
things. Analog CO lines get screwed up all the time. At least twice a
year my analog line has an issue that my home's alarm system doesn't
like, and takes at least 2-3 days to fix (even though I work at the CLEC
and can directly open the ticket with the underlying carrier). AT&T
isn't liable to me if my home gets broken into during that time, and my
employer is liable for nothing more than perhaps a service credit for
the 2 days I was without service.
-Paul
On 08/07/2015 02:41 PM, David Thompson wrote:
Alarm systems being serviced over VoIP are generally speaking a very
bad idea. What are you supposed to do when and if the power fails? A
UPS is only going to last for so long hours maybe. An analog CO line
gets power from the wire and won’t go offline in the event of a
natural or manmade disaster. The CO usually has a generator and
guaranteed fuel delivery. By bringing VoIP into the mix your opening
yourself up a huge liability if the alarm system fails due to your
failure and someone gets burglarized, robbed, and worse injured or
killed you’ll most likely be on the hook. Do yourself a favor and stay
away from supporting it.
David Thompson
Network Services Support Technician
(O) 858.357.8794
(F) 858-225-1882
(E) dthomp...@esi-estech.com <mailto:dthomp...@esi-estech.com>
(W) www.esi-estech.com <http://www.esi-estech.com>
*From:*VoiceOps [mailto:voiceops-boun...@voiceops.org
<mailto:voiceops-boun...@voiceops.org>] *On Behalf Of *Colton Conor
*Sent:* Thursday, August 06, 2015 6:21 PM
*To:* voiceops@voiceops.org <mailto:voiceops@voiceops.org>
*Subject:* [VoiceOps] ADT Alarms Special Dialing?
We are a CLEC and have a had a couple of customers port away from
Verizon's landline service and to our voice service where we provided
an analog POTS line with the same number just as the client had before
with Verizon. We hook the POTS line up to the exact same wire going to
the client's alarm panel, but the alarm can't communicate with ADT.
We called ADT on multiple clients behalfs, and they basically said
Verizon is on an approved list to work with their services and our
CLEC is not, so it would not work.
How is ADT limiting this? Does their alarm panels dial a special
number that only Verizon knows or allows? This has happened with
multiple clients.
We have not been able to get on the voice switch and see what numbers
they panel is actually trying to dial, but any insight to this would
be helpful.
I have read that some alarm companies uses a special code before they
make an outbound call so the long distance gets billed to them or
something?
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