If I read this right, I think Peter's offering to pay any invalid USF fees.
Such holiday generosity! :-) > On Dec 3, 2015, at 14:30 , Peter Rad. <[email protected]> wrote: > > USF is 16% -- you are all worked up over how much money? > Emails to the list, frustration, looking up the law references -- you > probably blew more time on this issue than what the actually fee was. > > I understand it is the "principle" of the thing, but it was probably billed > by USOC or billing item -- and that billing item always gets billed USF - and > they use that USOC billing code for their 499, so they have no real process > to not bill you USF since they will be remitting USF based on that USOC. > > On 12/3/2015 12:33 PM, Peter Beckman wrote: >> On Thu, 3 Dec 2015, Carlos Alvarez wrote: >> >>> I agree with you, and I'd ask the carrier to remove that. It sounds like >>> you haven't asked yet. The whole thing is highly negotiable anyway, since >>> it wasn't an actual cost to them. You might even get them to drop it or >>> severely reduce the overage based on future business. >> >> I've asked -- this email is verbatim what I sent to them. Their response: >> >> "We consider the minimum commitment to make up for services that were not >> utilized during the usage period. Therefore all taxes and regulatory fees >> associated with the service/product will also apply to the minimum >> commitment fee on your invoice." >> >> But that isn't how the FCC requirements read. >> >> The frustrating part -- engaging a lawyer is likely more expensive than >> simply giving up. And leaving the carrier hurts my business. And this is >> only a one-time issue, not an ongoing billing dispute. >> >> I'm quite confident that the USF shouldn't be billed on this non-telecom >> fee, and I can get a lawyer involved and they'll capitulate, but it will >> likely create bad blood plus I'll lose money on the process. >> >> I really really dispise companies not taking ownership of issues and just >> blinding standing ground. It makes me wish there were more telecom >> companies that highly regarded customer service like Zappos. >> >> Beckman >> _______________________________________________ VoiceOps mailing list [email protected] https://puck.nether.net/mailman/listinfo/voiceops
