All,
I can confirm that we did have 2 outages this morning spanning little over an hour due to another DDoS attack. We have been careful of the information that we have been giving out in public updates due to the possibility of the attacker reading that information and using it against us in some way. The biggest change that we've made to combat this is a DDoS protection service, which has caught a handful of attacks, but was largely useless in this latest attack. We've made mitigating changes to our existing setup which appears to have stopped today's attack so far. We do have a disaster recovery site and have, honestly, appear to have done a poor job communicating that to our customers. If you are a Voip Innovations customer, please contact me for the IP address of the disaster recovery site. During these outages, the site was taking origination calls from most of our DID vendors. We're currently working on figuring out why all of them did not switch over. I know that words aren't much right now, but I am truly sorry for the issues that you have been having. I understand the importance of reliability to you and your customers, and I know that those expectations have not been met over the last few weeks. We are working diligently with several different companies to continue to make changes to our network to mitigate these attacks. The changes have been successful for a number of the attacks that we have seen, but it's clear that we are still vulnerable and have work to do. Please contact me if you have any questions, and I will do my best to answer. Timothy Linn Lead Systems Engineer Voip Innovations ---------------------------------------------------------------------- Message: 1 Date: Wed, 16 Mar 2016 11:24:04 -0400 From: Jeff Waddell <[email protected]<mailto:[email protected]>> To: Nathan Anderson <[email protected]<mailto:[email protected]>> Cc: Nate Burke <[email protected]<mailto:[email protected]>>, "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Subject: Re: [VoiceOps] VoIP Innovations reliability Message-ID: <CAO+x49LG2+RQyRU6a0zmgdgaAKd0yYyxASHm6+=9z97idxj...@mail.gmail.com<mailto:CAO+x49LG2+RQyRU6a0zmgdgaAKd0yYyxASHm6+=9z97idxj...@mail.gmail.com>> Content-Type: text/plain; charset="utf-8" Not that it helps a lot - this was posted on the VI facebook page "[Update] As of this morning, we regret to inform you that we are again currently experiencing issues that are related to the DDoS attack being committed by unknown parties against our network. Our Network Engineers are currently working diligently with our upstream carriers as well as a network security firm to combat the attack and will continue to do so until all of the issues are resolved. Our Senior Leadership has also been in contact with the FBI. The FBI is considering these events a national security issue due to the number of firms impacted, the magnitude of the attacks, and the persistence of these attacks. The Social Media Team will post here the very moment we have further information." On Wed, Mar 16, 2016 at 10:29 AM, Nathan Anderson <[email protected]<mailto:[email protected]>> wrote: > Down again. **** me. > > > > -- Nathan > > > > *From:* VoiceOps [mailto:[email protected]] *On Behalf Of > *Nate Burke > *Sent:* Wednesday, March 16, 2016 6:51 AM > > *To:* [email protected]<mailto:[email protected]> > *Subject:* Re: [VoiceOps] VoIP Innovations reliability > > > > Looks like it just came back up for me. Just over 30 min. > > Nate > > On 3/16/2016 8:45 AM, Shripal Daphtary wrote: > > We are experiencing an outage as well. > > Thanks, > > > > Shripal > > > On Mar 16, 2016, at 9:36 AM, Nate Burke > <[email protected]<mailto:[email protected]>> wrote: > > Problems again this morning? Looks to be acting the same as it has been. > > On 3/11/2016 6:00 PM, Alexander Lopez wrote: > > I added them to our monitoring platform, stated getting alarms this > past hour or so. > > Up and down. > > > > -------- Original message -------- > From: Nathan Anderson <[email protected]<mailto:[email protected]>> > <[email protected]<mailto:[email protected]>> > Date: 3/11/2016 6:31 PM (GMT-05:00) > To: 'Nate Burke' <[email protected]<mailto:[email protected]>> > <[email protected]<mailto:[email protected]>>, > [email protected]<mailto:[email protected]> > Subject: Re: [VoiceOps] VoIP Innovations reliability > > ...aaaaaand we're back. > > -- Nathan > > -----Original Message----- > From: VoiceOps [mailto:[email protected] > <[email protected]<mailto:[email protected]>>] On > Behalf Of Nathan Anderson > Sent: Friday, March 11, 2016 3:30 PM > To: 'Nate Burke'; [email protected]<mailto:[email protected]> > Subject: Re: [VoiceOps] VoIP Innovations reliability > > It *feels* like they are under attack again, since I get a response to > a ping once every 20 or so. > > -- Nathan > > -----Original Message----- > From: VoiceOps [mailto:[email protected] > <[email protected]<mailto:[email protected]>>] On > Behalf Of Nathan Anderson > Sent: Friday, March 11, 2016 3:28 PM > To: 'Nate Burke'; [email protected]<mailto:[email protected]> > Subject: Re: [VoiceOps] VoIP Innovations reliability > > Confirmed. > > -- Nathan > > -----Original Message----- > From: VoiceOps [mailto:[email protected] > <[email protected]<mailto:[email protected]>>] On > Behalf Of Nate Burke > Sent: Friday, March 11, 2016 3:26 PM > To: [email protected]<mailto:[email protected]> > Subject: Re: [VoiceOps] VoIP Innovations reliability > > Anyone else show them down again right now? My traceroutes aren't > even leaving Chicago. Dying at a Chicago hop on Level3. > > Nate > > On 3/6/2016 6:50 PM, Nathan Anderson wrote: > > Did anybody else just suffer another 45-minute-ish long outage from > about 4:00p PST to 4:45p PST (ending about 5 minutes ago)? > > > > -- Nathan > > > > -----Original Message----- > > From: [email protected]<mailto:[email protected]> [mailto:[email protected] > > <[email protected]<mailto:[email protected]>>] > > Sent: Sunday, March 06, 2016 4:43 PM > > To: Nathan Anderson; [email protected]<mailto:[email protected]> > > Subject: RE: VoIP Innovations reliability > > > > More here: http://blog.voipinnovations.com/blog > > > > Frank > > > > -----Original Message----- > > From: VoiceOps [mailto:[email protected] > <[email protected]<mailto:[email protected]>>] On > Behalf Of Nathan > > Anderson > > Sent: Tuesday, March 01, 2016 8:27 PM > > To: [email protected]<mailto:[email protected]> > > Subject: [VoiceOps] VoIP Innovations reliability > > > > Holy schlamoly. Anybody else use them here and being handed outage > > after outage over the last 2 days? Seriously thinking at this point > > about > doing > > something else. This is ridiculous. > > > > I desperately need sleep and if my cell goes off one more time... > > > > -- Nathan > > _______________________________________________ > > VoiceOps mailing list > > [email protected]<mailto:[email protected]> > > https://puck.nether.net/mailman/listinfo/voiceops > > > > > > > > _______________________________________________ > > VoiceOps mailing list > > [email protected]<mailto:[email protected]> > > https://puck.nether.net/mailman/listinfo/voiceops > > _______________________________________________ > VoiceOps mailing list > [email protected]<mailto:[email protected]> > https://puck.nether.net/mailman/listinfo/voiceops > > _______________________________________________ > VoiceOps mailing list > [email protected]<mailto:[email protected]> > https://puck.nether.net/mailman/listinfo/voiceops > > _______________________________________________ > VoiceOps mailing list > [email protected]<mailto:[email protected]> > https://puck.nether.net/mailman/listinfo/voiceops > > _______________________________________________ > VoiceOps mailing list > [email protected]<mailto:[email protected]> > https://puck.nether.net/mailman/listinfo/voiceops > > > > _______________________________________________ > VoiceOps mailing list > [email protected]<mailto:[email protected]> > https://puck.nether.net/mailman/listinfo/voiceops > > > > _______________________________________________ > VoiceOps mailing list > [email protected]<mailto:[email protected]> > https://puck.nether.net/mailman/listinfo/voiceops > > -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://puck.nether.net/pipermail/voiceops/attachments/20160316/64ce223c/attachment-0001.html> ------------------------------ Message: 2 Date: Wed, 16 Mar 2016 08:27:51 -0700 From: Nathan Anderson <[email protected]<mailto:[email protected]>> To: 'Jeff Waddell' <[email protected]<mailto:[email protected]>> Cc: Nate Burke <[email protected]<mailto:[email protected]>>, "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Subject: Re: [VoiceOps] VoIP Innovations reliability Message-ID: <[email protected]<mailto:[email protected]>> Content-Type: text/plain; charset="utf-8" Are more firms than VI provenly being targeted, or are they talking about #s of firms being impacted because they are talking about their downstream customers and customers-of-customers? This might sound weird and conspiracy-theory-ish, which is very unlike me (you can ask my friends), but..."Anonymous" vowed to target Trump, and VI started getting attacked the day before Super Tuesday. If I had to be honest, it *has* made me wonder. -- Nathan From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Jeff Waddell Sent: Wednesday, March 16, 2016 8:24 AM To: Nathan Anderson Cc: Nate Burke; [email protected]<mailto:[email protected]> Subject: Re: [VoiceOps] VoIP Innovations reliability Not that it helps a lot - this was posted on the VI facebook page "[Update] As of this morning, we regret to inform you that we are again currently experiencing issues that are related to the DDoS attack being committed by unknown parties against our network. Our Network Engineers are currently working diligently with our upstream carriers as well as a network security firm to combat the attack and will continue to do so until all of the issues are resolved. Our Senior Leadership has also been in contact with the FBI. The FBI is considering these events a national security issue due to the number of firms impacted, the magnitude of the attacks, and the persistence of these attacks. The Social Media Team will post here the very moment we have further information." On Wed, Mar 16, 2016 at 10:29 AM, Nathan Anderson <[email protected]<mailto:[email protected]<mailto:[email protected]%3cmailto:[email protected]>>> wrote: Down again. **** me. -- Nathan From: VoiceOps [mailto:[email protected]<mailto:[email protected]><mailto:[email protected]%3cmailto:[email protected]%3e>] On Behalf Of Nate Burke Sent: Wednesday, March 16, 2016 6:51 AM To: [email protected]<mailto:[email protected]<mailto:[email protected]%3cmailto:[email protected]>> Subject: Re: [VoiceOps] VoIP Innovations reliability Looks like it just came back up for me. Just over 30 min. Nate On 3/16/2016 8:45 AM, Shripal Daphtary wrote: We are experiencing an outage as well. Thanks, Shripal On Mar 16, 2016, at 9:36 AM, Nate Burke <[email protected]<mailto:[email protected]<mailto:[email protected]%3cmailto:[email protected]>>> wrote: Problems again this morning? Looks to be acting the same as it has been. On 3/11/2016 6:00 PM, Alexander Lopez wrote: I added them to our monitoring platform, stated getting alarms this past hour or so. Up and down. -------- Original message -------- From: Nathan Anderson <[email protected]<mailto:[email protected]>><mailto:[email protected]> Date: 3/11/2016 6:31 PM (GMT-05:00) To: 'Nate Burke' <[email protected]<mailto:[email protected]>><mailto:[email protected]>, [email protected]<mailto:[email protected]<mailto:[email protected]%3cmailto:[email protected]>> Subject: Re: [VoiceOps] VoIP Innovations reliability ...aaaaaand we're back. -- Nathan -----Original Message----- From: VoiceOps [mailto:[email protected]] On Behalf Of Nathan Anderson Sent: Friday, March 11, 2016 3:30 PM To: 'Nate Burke'; [email protected]<mailto:[email protected]<mailto:[email protected]%3cmailto:[email protected]>> Subject: Re: [VoiceOps] VoIP Innovations reliability It *feels* like they are under attack again, since I get a response to a ping once every 20 or so. -- Nathan -----Original Message----- From: VoiceOps [mailto:[email protected]] On Behalf Of Nathan Anderson Sent: Friday, March 11, 2016 3:28 PM To: 'Nate Burke'; [email protected]<mailto:[email protected]<mailto:[email protected]%3cmailto:[email protected]>> Subject: Re: [VoiceOps] VoIP Innovations reliability Confirmed. -- Nathan -----Original Message----- From: VoiceOps [mailto:[email protected]] On Behalf Of Nate Burke Sent: Friday, March 11, 2016 3:26 PM To: [email protected]<mailto:[email protected]<mailto:[email protected]%3cmailto:[email protected]>> Subject: Re: [VoiceOps] VoIP Innovations reliability Anyone else show them down again right now? My traceroutes aren't even leaving Chicago. Dying at a Chicago hop on Level3. Nate On 3/6/2016 6:50 PM, Nathan Anderson wrote: > Did anybody else just suffer another 45-minute-ish long outage from about > 4:00p PST to 4:45p PST (ending about 5 minutes ago)? > > -- Nathan > > -----Original Message----- > From: > [email protected]<mailto:[email protected]<mailto:[email protected]%3cmailto:[email protected]>> > [mailto:[email protected]] > Sent: Sunday, March 06, 2016 4:43 PM > To: Nathan Anderson; > [email protected]<mailto:[email protected]<mailto:[email protected]%3cmailto:[email protected]>> > Subject: RE: VoIP Innovations reliability > > More here: http://blog.voipinnovations.com/blog > > Frank > > -----Original Message----- > From: VoiceOps [mailto:[email protected]] On Behalf Of > Nathan Anderson > Sent: Tuesday, March 01, 2016 8:27 PM > To: > [email protected]<mailto:[email protected]<mailto:[email protected]%3cmailto:[email protected]>> > Subject: [VoiceOps] VoIP Innovations reliability > > Holy schlamoly. Anybody else use them here and being handed outage > after outage over the last 2 days? Seriously thinking at this point > about doing something else. This is ridiculous. > > I desperately need sleep and if my cell goes off one more time... > > -- Nathan > _______________________________________________ > VoiceOps mailing list > [email protected]<mailto:[email protected]<mailto:[email protected]%3cmailto:[email protected]>> > https://puck.nether.net/mailman/listinfo/voiceops > > > > _______________________________________________ > VoiceOps mailing list > [email protected]<mailto:[email protected]<mailto:[email protected]%3cmailto:[email protected]>> > https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list [email protected]<mailto:[email protected]<mailto:[email protected]%3cmailto:[email protected]>> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list [email protected]<mailto:[email protected]<mailto:[email protected]%3cmailto:[email protected]>> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list [email protected]<mailto:[email protected]<mailto:[email protected]%3cmailto:[email protected]>> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list [email protected]<mailto:[email protected]<mailto:[email protected]%3cmailto:[email protected]>> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list [email protected]<mailto:[email protected]<mailto:[email protected]%3cmailto:[email protected]>> https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list [email protected]<mailto:[email protected]<mailto:[email protected]%3cmailto:[email protected]>> https://puck.nether.net/mailman/listinfo/voiceops -------------- next part -------------- An HTML attachment was scrubbed... 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