From time to time we have some remote clients who are facing voice quality
issues on their endpoints and I have no real good way of troubleshooting or pin
pointing the problem.
While it's not completely free, I couldn't live without voipmonitor for
this very use. I install a sensor in the client network on a mirror port
or on the phone system and get to see exactly what they see, from a voip
perspective.
The collection software is open source but the gui is invaluable.
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