If anyone has contact information for who to open a ticket with at Frontier, I'd appreciate it. "Contacts and Escalation Lists" isn't helping me and nor is our account manager.
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com ----- Original Message ----- From: "Matthew Yaklin" <[email protected]> To: "Matthew Crocker" <[email protected]>, "Mike Hammett" <[email protected]> Cc: [email protected] Sent: Tuesday, January 23, 2018 4:58:18 PM Subject: Re: [VoiceOps] Troubles with Comcast I agree. Open a ticket with the tandem provider and provide such info as calling party number, called number, day/time of calls, and what happened when failed (dead air, busy signal, etc...). It is up to them to get the call delivered to comcast. You do not have any visibility if the calls are even reaching a comcast switch. Matt From: VoiceOps <[email protected]> on behalf of Matthew Crocker <[email protected]> Sent: Tuesday, January 23, 2018 5:55:03 PM To: Mike Hammett Cc: [email protected] Subject: Re: [VoiceOps] Troubles with Comcast You probably need to work with your tandem provider to find out they are presenting the all circuits busy error On Jan 23, 2018, at 5:37 PM, Mike Hammett < [email protected] > wrote: I apologize in advance for I am new to this level of voice. I'm sending calls to the local tandem and I'm getting all circuits are busy when I call a Comcast number (or one ported to Comcast). Calls to those numbers work from other places (like my cell phone). Calls to other carriers on that tandem work. How can I reach someone at Comcast to troubleshoot this? We're using the Metaswitch platform. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com <blockquote> _______________________________________________ VoiceOps mailing list [email protected] https://puck.nether.net/mailman/listinfo/voiceops </blockquote>
_______________________________________________ VoiceOps mailing list [email protected] https://puck.nether.net/mailman/listinfo/voiceops
