PS. Yes, I am aware that SHAKEN and STIR are the industry's proposed solutions to these problems.
But ... wake me up when that's actually a thing. And given how complicated it is and how many problematic moving parts are involved, I am not certain it's ever going to be a thing. In the meantime, how should one deal with this issue _now_? On Thu, Aug 30, 2018 at 06:27:19PM -0400, Alex Balashov wrote: > Hi, > > So, of course, it is a known problem in the legitimate side of the lead > engagement call centre, survey, etc. business that ANIs get flagged as > "telemarketer" pretty quickly and start showing up that way on people's > phones. > > Your normative viewpoint on that may vary depending on what you think of > lead gen calls, but regardless, a reasonable person would differentiate > between: > > (1) Legitimate outbound dialing operations that are following up with > leads who provided their phone number and agreed to be called (at least, > as a matter of clicking "accept" on _something_), or for some other > legitimate mass-dialing purpose, and who actually own the DID inventory > from which they present local-market ANIs and can in fact be reached on > those numbers; > > (2) Illegal spammers who use fake ANIs and call people who did not in > any way consent to being called by them. > > I am trying to learn a bit more about how this is done and what a > legitimate, above-board business can do about it. > > Ignoring the factor of third-party call-screening apps (which most > people with a mobile don't use), where is this generally implemented? As > I understand it, T-Mobile do it on the network level. I have T-Mobile > myself, and probably 2/3rds of unfamiliar numbers, including quite > legitimate ones, show up as "Scam Likely" — I know that's come up on the > list before. AT&T displays "Telemarketer"; do they do it that way too, > or do they use a Google Android feature for that which they enable as > part of their carrier defaults for carrier-issued phones? What about > other carriers and Android? > > As far as I know, Apple don't do anything like this. Do people with > iPhones just not receive this "service"? How does that work? > > Asking where the central, or the most influential authority lies and who > provides it goes to the heart of the real question, which is: what can a > legitimate business do if their number has been blacklisted this way? As > I understand it, the maintainers of these lists, along with the criteria > for getting on them, are elusive and inscrutable, and there's really no > recourse and no appeals process. I furthermore understand that this has > led to the widespread approach of rotating ANIs, but that's a losing > battle; they get flagged too. I imagine it won't be long before the > criteria for "Scam Likely" are just "number appears to call lots of > numbers in this rate centre and otherwise hasn't been around very long". > > But this is all just conjecture on my part; I really don't know much > about how my carrier, anyone's carrier, or some BigCo that's behind my > mobile OS decides that a call is a "telemarketer" or "scam" call. If > anyone can shed some light on how this really works and what, if > anything can be done about it, I would be most appreciative. > > -- > Alex Balashov | Principal | Evariste Systems LLC > > Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free) > Web: http://www.evaristesys.com/, http://www.csrpswitch.com/ > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops -- Alex Balashov | Principal | Evariste Systems LLC Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/ _______________________________________________ VoiceOps mailing list [email protected] https://puck.nether.net/mailman/listinfo/voiceops
