The customer said they tried to do that, but was told that they can either cancel the account in full, or not, but can't cancel the renewal.
Even if they do, it leaves the question of being billed for one more month of service they won't be using. On Wed, Jul 22, 2020 at 12:55 PM Paul Timmins <[email protected]> wrote: > Send a letter cancelling the autorenewal, allowing it to go month to > month. Then port it. > > On 7/22/20 3:43 PM, Carlos Alvarez wrote: > > We've had issues in the long past where ILECs in particular would refuse a > port-out for "pending orders" if they had received a 30 day notice of > cancellation. This basically would help get them an extra month of > revenue. We have a customer whose service renews in a few days for another > year, if they don't cancel. If we enter a port order today, and they give > a 30 day notice tomorrow, could that port be blocked? > > > _______________________________________________ > VoiceOps mailing > [email protected]https://puck.nether.net/mailman/listinfo/voiceops > > > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops >
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