Port the entire account with the remark "disconnect all remaining
services" in the remarks field of the LSR. Send the carrier nothing from
the customer.
On 7/22/20 4:02 PM, Carlos Alvarez wrote:
The customer said they tried to do that, but was told that they can
either cancel the account in full, or not, but can't cancel the renewal.
Even if they do, it leaves the question of being billed for one more
month of service they won't be using.
On Wed, Jul 22, 2020 at 12:55 PM Paul Timmins <p...@timmins.net
<mailto:p...@timmins.net>> wrote:
Send a letter cancelling the autorenewal, allowing it to go month
to month. Then port it.
On 7/22/20 3:43 PM, Carlos Alvarez wrote:
We've had issues in the long past where ILECs in particular would
refuse a port-out for "pending orders" if they had received a 30
day notice of cancellation. This basically would help get them
an extra month of revenue. We have a customer whose service
renews in a few days for another year, if they don't cancel. If
we enter a port order today, and they give a 30 day notice
tomorrow, could that port be blocked?
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