Oh hey, I didn't see who was creating this email. Have you tried the
rural call completion route, Collin?
https://about.att.com/sites/rural_call_completion
The FCC is taking a dim view of this nonsense lately and is ready to
bring some FO to the FA game.
On 2/20/24 14:02, Collin Rose via VoiceOps wrote:
Well the email is for an STP group of some sort, they can’t create a
ticket, but were able to tell me when calls started failing, and that
Frontier needs to open a ticket with ATT Mobility since they are
directly connected.
Haven’t been able to convince Frontier to do anything, as they claim
AT&T is routing the calls incorrectly to them on the wrong group (AT&T
STP folks say the TCICs changed at the time the calls started failing).
Have engaged PSC for assistance, still have been unable to get anyone
at ATT to actually accept a ticket from me. We have hundreds of
customers complaining, and we have been steering them to ATT. Many of
them are being told it’s not their problem. Others are being told the
“local site is degraded” and they are working on it.
Appreciate any help anyone can provide!
Collin R
*From: *VoiceOps <[email protected]> on behalf of Collin
Rose via VoiceOps <[email protected]>
*Date: *Tuesday, February 20, 2024 at 11:14 AM
*To: *Mary Lou Carey <[email protected]>
*Cc: *VoiceOps <[email protected]>
*Subject: *Re: [VoiceOps] AT&T Wireless / FirstNet routing issue contact
[External Email]: This message is from a sender outside our
organization. Exercise caution with links and attachments. Do not
share sensitive information unless you verify the sender's identity
and trust the content.
Well that was phone number was a maze. I managed to get an email
address out of somebody dl-ss7trctier2_at_att.com
<mailto:[email protected]>, but nobody could open a ticket.
Going to give the email address a try.
Collin R
*From: *Mary Lou Carey <[email protected]>
*Date: *Monday, February 19, 2024 at 6:10 PM
*To: *Collin Rose <[email protected]>
*Cc: *VoiceOps <[email protected]>
*Subject: *Re: [VoiceOps] AT&T Wireless / FirstNet routing issue contact
[External Email]: This message is from a sender outside our
organization. Exercise caution with links and attachments. Do not
share sensitive information unless you verify the sender's identity
and trust the content.
AT&T Wireless NOC
800-638-2822
If you've put in a ticket and they still haven't fixed it, I also have
escalation contacts.
MARY LOU CAREY
BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111
On 2024-02-18 05:48 PM, Collin Rose via VoiceOps wrote:
> We appear to have an issue with AT&T Wireless failing to complete
> calls to us and anything behind the local Frontier tandem (which they
> apparently were routing our calls to). We are seeing call failures on
> testing from an AT&T wireless cellular phone to both our numbers, and
> the Frontier exchanges served off the tandem. Any one got any contacts
> to open a ticket? Our end-user ticket, and our FirstNet ticket through
> the local 911 center have both been unsuccessful, and we are going on
> 72 hours of inability to receive calls from AT&T Wireless customers.
>
> Thanks,
>
> Collin R
> _______________________________________________
> VoiceOps mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/voiceops
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