Collin, It appears to me that AT&T wireless attempted to fix your problem today. Apparently it didn't go well. Congrats on bringing down their network!
-jbn On Tue, Feb 20, 2024 at 1:02 PM Collin Rose via VoiceOps < [email protected]> wrote: > Well the email is for an STP group of some sort, they can’t create a > ticket, but were able to tell me when calls started failing, and that > Frontier needs to open a ticket with ATT Mobility since they are directly > connected. > > > > Haven’t been able to convince Frontier to do anything, as they claim AT&T > is routing the calls incorrectly to them on the wrong group (AT&T STP folks > say the TCICs changed at the time the calls started failing). > > > > Have engaged PSC for assistance, still have been unable to get anyone at > ATT to actually accept a ticket from me. We have hundreds of customers > complaining, and we have been steering them to ATT. Many of them are being > told it’s not their problem. Others are being told the “local site is > degraded” and they are working on it. > > > > Appreciate any help anyone can provide! > > > > Collin R > > > > *From: *VoiceOps <[email protected]> on behalf of Collin Rose > via VoiceOps <[email protected]> > *Date: *Tuesday, February 20, 2024 at 11:14 AM > *To: *Mary Lou Carey <[email protected]> > *Cc: *VoiceOps <[email protected]> > *Subject: *Re: [VoiceOps] AT&T Wireless / FirstNet routing issue contact > > [External Email]: This message is from a sender outside our organization. > Exercise caution with links and attachments. Do not share sensitive > information unless you verify the sender's identity and trust the content. > > Well that was phone number was a maze. I managed to get an email address > out of somebody dl-ss7trctier2_at_att.com <[email protected]>, but > nobody could open a ticket. > > > > Going to give the email address a try. > > > > Collin R > > > > *From: *Mary Lou Carey <[email protected]> > *Date: *Monday, February 19, 2024 at 6:10 PM > *To: *Collin Rose <[email protected]> > *Cc: *VoiceOps <[email protected]> > *Subject: *Re: [VoiceOps] AT&T Wireless / FirstNet routing issue contact > > [External Email]: This message is from a sender outside our organization. > Exercise caution with links and attachments. Do not share sensitive > information unless you verify the sender's identity and trust the content. > > AT&T Wireless NOC > 800-638-2822 > > If you've put in a ticket and they still haven't fixed it, I also have > escalation contacts. > > MARY LOU CAREY > BackUP Telecom Consulting > Office: 615-791-9969 > Cell: 615-796-1111 > > On 2024-02-18 05:48 PM, Collin Rose via VoiceOps wrote: > > We appear to have an issue with AT&T Wireless failing to complete > > calls to us and anything behind the local Frontier tandem (which they > > apparently were routing our calls to). We are seeing call failures on > > testing from an AT&T wireless cellular phone to both our numbers, and > > the Frontier exchanges served off the tandem. Any one got any contacts > > to open a ticket? Our end-user ticket, and our FirstNet ticket through > > the local 911 center have both been unsuccessful, and we are going on > > 72 hours of inability to receive calls from AT&T Wireless customers. > > > > Thanks, > > > > Collin R > > _______________________________________________ > > VoiceOps mailing list > > [email protected] > > https://puck.nether.net/mailman/listinfo/voiceops > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops >
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